We have always supported the Winchester restaurant and delta hotel(plaza most my life) the Winchester has always provided good service, at the table the food has always been fresh and tasty, We ordered room service which our order was politely received and correctly prepared and quickly at our door, the waiter who brought it was quick,professional,polite. The wine was mid which is what we asked for, the food wasn’t good at all we only picked at our house salad and ate our late night junk food a lil early with our glasses of wine.we are hoping it was an off night, given the past it’s what we excepted to be an off night so we signed for our food and our bottle of wine, with me asking the question to everyone about charges to my card and was told nothing would be due untill check out, That’s wasn’t the case I woke up to several times my card being ran, with me telling them and asking about charges then the opposite happening is why I keep my money in my savings account and will not set it up to be an auto back up, this was at 645 am first attempt, a few others over the next hour before I realized the notification sounds from my phone for my account, We woke all the way up cleaned up like we had not been there like we always do everywhere we stay, proceeded to check out, Bad food, the floors very dirty in The room hallways and lobby,trash cans over flowing,the mattresses hard as a rock and pillows go flat, shower was awesome,Paid in full for bad food,ALL polite great employees
翻譯