Excellent staff! The GM all the way to maintenance. Always on top of issues, friendly, no-nonsense. They do a pretty good job of removing trouble makers and those that choose to get high in their rooms. Building is clean. They do a good job of working with people and working thru issues. Best gated hotel in this area.
Ok….I read the reviews and was anxious about our upcoming one night stay to attend a concert at the Tacoma Dome. Check In - 5 stars, Marlene is wonderful, checked us in a couple of hours early and was just a delight to deal with esp since the hotel was fully booked the night before. Security & Homeless - We felt very secure, lots of remote cameras in parking lot and an over night security guard. Unhoused people are in most urban centres and Tacoma is no different, you will see evidence of this especially if you make the very easy 20 minute walk (straight road) to the Dome….we did not feel unsafe or worried at all. Room (712) on the 7th floor which faces the freeway (we were checked in early and could have had the other more quite side if we wanted to wait). We could hear a bit of Hwy noise but it really was not a problem….if you are a light sleeper bring some ear plugs and you will be fine otherwise I’m just becomes white noise. Our room was spotless (thank you house keeping) and fresh, fridge, microwave, iron, coffee etc deluxe king was category. Everything worked except the wifi which for some reason would not let us sign in, the front desk was aware and hopefully that will be fixed soon, we really didn’t need wifi but did use it in the breakfast room the next morning, which worked perfectly. Breakfast - The hotel was fully booked and it was still good, lots of staff (all friendly), nice selection which was fresh and plentiful, no real protein asides from hard boiled eggs, but lots of other choices of yummy mini waffles and syrup, fresh, fruit, yogurt, cereal, breads, muffins, biscuits and gravy, juices, coffee, tea and more…you will find something, but people with gluten or carb issues might not have many options. The breakfast area was spacious and very clean. FYI - There is a $75.00 dollar hold on your credit card for incidentals as their is an on-sight restaurant (we did not try it) and a small shop that you can charge drinks and snacks items to your room. The $75.00 hold on our Visa card was released back to our visa in 24 hours. Check Out - Easy Peasy, Dorothy was full of smiles and asked us how the concert was. Then we were on the I5 on our way home within 2 minutes. All in all, really nothing to fault, our experience was excellent and would stay again without hesitation. Thank you La Quinta Tacoma, keep up the great standards.