非斯溫德姆華美達飯店

I recently stayed at this hotel and, unfortunately, had a disappointing experience. We were charged for taxes that we had already paid through Trip.com, which caused unnecessary confusion and frustration. Additionally, the room itself was far from satisfactory. There was no water provided in the room, and the cleanliness was lacking, with dirty bedsheets upon arrival. The room also did not have a coffee machine, which is usually a standard amenity. When we requested a dental kit and a shaving kit, the hotel staff informed us that they didn’t have either available. This was surprising, as these are basic necessities. Overall, the service and cleanliness left much to be desired, and I wouldn’t recommend staying here based on this experience.

Warm and friendly staff, especially at the reception, ready to help but the hotel was a disaster: no warm water, moths inside the room. Technical staff not able to have dialogue in English, also they do not communicate thru the reception staff. Good location.

Excellent hotel, but the best thing about the hotel is the wonderful staff, especially Ms. Manal and Ms. Jihan (at the reception), who dealt with us with all honesty and their service was excellent. فندق ممتاز لكن افضل ما في الفندق هو طاقم العمل الرائع وخاصة الانسة منال والانسة جيهان ( في الاستقبال ) الذين تعاملوا معنا بكل صدق وخدمتهم ممتازة ،

Hotel en la zona nueva de Fez, con decoración muy clásica, habitaciones amplias y en nuestro caso con vistas a la avenida principal. Desde la quinta planta no se escuchan demasiado los ruidos de la circulación. Lo peor con diferencia es la restauración, muy mala. Los dos días que estuvimos alojados, con el mismo bufet, escaso en variedad y no muy sabroso. Desayuno también muy básico, para nada a la altura de un 5 *****. Le sobran algunas. Eso si, el agua te la cobran a precio de la categoría que ostentan y además no te dejan pagar con tarjeta.

On a week long trip from UK with friends visiting different cities in Morocco. Arrived here in Fes on day 4. This was the first hotel where reception were fully prepared for our arrival/check-in: we were assisted with parking, our luggage was taken from our vehicle straight to our rooms, our rooms were twin as requested, all on the same floor. Credit to Khadija & Noorudeen at reception. Access to the swimming pool was slightly extended for us as we arrived early evening before closing time. The rooms were very clean & comfortable - excellent comfy beds. Breakfast was wide ranging with delicious hot food items - our omelettes were cooked perfectly to order (I’m normally very picky about how my omelettes are made). All staff were courteous & attentive. Would stay here again!

It was a very nice and clean hotel and staff was very helpful, but had serious internet problem. Connecting internet inside my room was impossible, I had to sit at the lobby when i needed internet. Hotel is one hour by walking to the Fez medina and 15 minutes with Taxi.