Novotel Genève Aéroport France

Hôtel sale Vieux lugubre Je vous le déconseille

This is a disaster of a hotel. Shuttles: It is promoted as an Airport Hotel with a shuttle making you think you have easy access to and from the airport. Not true. They give you one ride from the airport, one ride to the airport when you leave. You are only 5 kilometres away from the airport so they continue to call you an unmetered taxi which costs you CHF 30 per ride. Or CHF 65 to the city. We tested in reverse from the airport it should be CHF15 per ride from the city it is only CHF 40. So there's a hustle going on here and the staff are most unhelpful. On the hotel: It has 2 floors, no lift. You have to carry your luggage by yourself up the stairs and no help, the room air-conditioning does not work, it is a central air system with no individual room air so had to have the window open each night to get fresh air. Staff: Rating about six different staff over the course of five days each of them are unhelpful, grumpy, and don't care. Room keys didn't work 4 days out of 5 so had to constantly revisit the front desk to be reset, getting an iron took two days. Everything comes with an excuse. The hotel restaurant breakfasts is good as they're simple European breakfast, fresh orange juice, good coffee, cheese, eggs. Dinner however is a microwaved pizza. This visit was horrible and I can imagine this is great candidate for the next hotel nightmare show.