We booked through last minute.com a few weeks back and had initially recieved an email asking if we'd like a taxi booked to pick us up from the airport. We responded with a yes, and shared our flight details. A week later I checked to see of the taxi had been booked but never recieved a response. On landing in Faro at just after midnight, I booked a Bolt taxi which took us to the guesthouse, only to find the hotel locked and no one answering the door or phone. I called 7 times but with no response from the guesthouse. The hostel next door was full so having contacted lastminute.com they advised us to find another hotel for the night. The following morning again, tried calling the guesthouse 3 times, and heard nothing. Lastminute.com called me to say they too had tried calling and heard nothing from the Opus One. Thankfully we've been staying in another hotel which is nice, but very disappointed with the way the guesthouse have acted, and thankful the trip was booked through last minute.com and not individually.
翻譯