Booked a spa day with a friend, never been here before, arrived at the hotel, rang the bell & waited at least 10ins before someone arrived to tell us spa was down the side of the hotel, taken to spa, briefly shown around, had a massage which was average & a facial, agian was average, went to the outside jacuzzi, was not a pleasant experience, was not clean & had scum all around the edges. Basically left to fend for ourselves, asked for a glass of wine, took ages to arrive, the changing rooms were ok but nowhere to leave wet towels etc. Some areas were looking tired & unloved. We had transport to restaurant, food was amazing, staff were lovely, as was the wine, defo recommend food. Shame the spa lets its down. Could do with tlc
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