I have been to Maradiva over 5times. This time was even more special. The service was 5+++, specially the “ WhatsApp / Butler service,”, you could ask Kanen anything and within minutes our requests were actioned with a smile. The food was created by one of the best chefs and sous chefs we have ever known. Thank you Maradiva for the “best in the world “ experience.
The resort is very nice with beach front with infinity pool and all good amenities Food was superb we were served with Jain food all the time . Sarthak manager was very courteous and arranged everything for us Also chef shiva and team were very cooperative We had a nice stay resort is superb Recommend this resort
Отель с маленькими недочетами, но если не обращать на них внимание отдых пройдет хорошо. Месторасположение супер, все рядом. Море через дорогу, автобусная остановка в 50 метрах. За такую цену очень хорошо. Если вам надо пять звёзд это не сюда.
my wife, my four year old son and I received from one of your receptionists, Teesha, during our recent stay at your hotel. Unfortunately, our interactions with her left us feeling uncomfortable and unwelcome. From the moment we checked in, Teesha exhibited a dismissive attitude. She rushed through the registration process and responded to my wife's inquiries with phrases like, ”If you let me finish, I will tell you,” which felt unprofessional and unkind. On another occasion, when I asked for a bottle opener for two glass Coke bottles I had brought in from a corner shop, Teesha sighed and called a bartender without informing me of what she was doing. A simple explanation would have made the experience much more pleasant. Additionally, when I inquired about a karaoke session during dinner, her reaction was one of confusion. While she eventually provided the start time, I had to ask for the end time, which seemed unnecessary. A more proactive approach in providing information would have been appreciated. Each time we entered or left the hotel, Teesha’s demeanor was unwelcoming; she often appeared indifferent and did not smile. After we made an initial complaint to another receptionist, we felt that it was misconstrued and became a topic among the staff, which only made our experience more uncomfortable. While we appreciate the extra attention we received afterward, it felt forced and insincere. While we had high expectations based on your 4-star rating, unfortunately, our experience fell short in several areas. During a visit to the reception to inquire about Casela Zoo, I felt like an inconvenience. I asked what time the zoo opens, how far it is, the recommended time to leave, ticket prices, and how long it takes to explore the park. Teesha’s responses were short and lacked the detail I was hoping for, leaving me feeling unwelcome. Additionally, I encountered issues with the iron. While I understand there’s a 30-minute borrowing policy, it seemed excessive that staff were calling my room within 15-20 minutes and knocking on the door. This felt intrusive and made me question whether I was being treated fairly. Furthermore, the room telephone was not functional during my stay, and despite mentioning it several times, the issue remained unresolved. I also faced repeated problems with my room key card; it failed to work four times, despite my efforts to keep it away from mobile devices as instructed. The hotel itself felt outdated and in need of refurbishment. I noticed a lack of variety in the buffet options, and the presence of stray cats and birds scavenging for food was both concerning and unappetizing. Lastly, I observed that the luggage staff seemed to prioritize Mauritian and French guests, making our experience feel less valued. I wanted to take a moment to commend one of your staff members, Luqmaan, for his exceptional service during our recent stay. From the moment we arrived, he made a significant positive impact on our experience. Lu
Great place really good value as your right next to the beach.
Was really happy with my visit and the staff are really kind and friendly and ready/available to help at any time. Rajiv the manager was always around and available for anything.