I really enjoyed our stay at the facility, however there was no toothpaste inside the two bathrooms I booked...that need to be address, apart from that it's was a great experience..
Not the best experience at check in.
Rooms were not ready for us and many other guests. No towels available before and after we went to the beach.
The customer service however was awesome. The employees did their best to make us comfortable in the situation.
The hotel itself was good. Food was ok.
The beach was good.
Be aware there is a cost for the chairs. Unfortunately we only got to use it for about an hour during our over night stay because it closed early and opened late.
The hotel is on a beautiful well maintained property, the room was clean and spacious, staff were generally welcoming with exception for the odd 1 or 2 interactions. However major improvement is required for the checking in process, I stood for 45 minutes waiting to be checked in, this is my second visit, the 1st was long as well but not as long as this occasion. The customer service agent was apologetic and also gave us a bottle of wine for the delay.
I found the food at the main buffet area was quite limited, pasta station had for protein only seafood mix, entertainment was next to non- existing, not much excitement on the beach or pool, sport bar is a no as well
Overall it is a nice property, but not much to do within the property, it was good for relaxation.