靠近法爾茅斯Historic Falmouth Cruise Port的飯店

We are here now the week of Jan 9th, our room after 2 nights has not been cleaned. We asked for extra bedding for the pull out sofa as we are a family of 5 and we still don’t have it. The dinner service was sad but the food was ok. To say I’m disappointed is a bit of an understatement, I saved for this family vacation and I do not feel that I’m getting my monies worth. The grounds are kept beautiful, housekeeping and service needs a kick in the pants to step up their game. As of now, not worth the money.

Felipe was amazing!!!! Best manager ever!! He was so courteous and accommodating, he gave us oxtails when it was not even on the menu!!! What an amazing experience!!! Highly recommended to come here!!! Wow!! Service is outstanding!! The best ever!!

設施真的很可愛。但是客戶服務需要普遍改善。食物和娛樂都還可以。最好的品嚐食物是在船長市場餐廳。喜歡保齡球。

我在S酒店度過了一個驚人的假期。服務是一流的!我在辦理入住時浴室有問題,助理通用立即升級了我的房間,並增加了免費按摩,以彌補不便。食物很好吃,整體氛圍溫馨熱情。如果你是日落愛好者,那麼你正在享受!我一定會回來的。

Excellent staff from the Wayne the shuttle driver to the front desk clerks Mervina and Beverly and the activities clerk Marsha. Housekeeping and bell hops gave excellent service. Housekeeping surprised me with a beautiful birthday surprise designed with flowers and towels on my bed!! Very clean modern room with large flatscreen had firestick tv steaming! Fridge wasn’t working properly and hot water kept going out but it was fixed quickly. Ice bucket / coffee pot present but must get ice from restaurant. Dining staff very accommodating. Food was ok. Breakfast is complimentary with local menu mixed with American items. Loved eating overlooking the spectacular views of the ocean and planes flying in nearby at MJB airport. Lunch and dinner not comp. I ate down the cul de sac at Peppa’s Restaurant which had amazing food. Property interior is very nice and the views leading to the ocean overlooking the tourist areas spectacular! One can see the The hotel sits on a hill so ging to and from tourist activities like the hip ***** and other tourist attractions nearby is 1.5 miles walking but a 30 min walk around and down the hill. BUT THE TRANSPORTATION TO AND FROM THE TOURIST ***** SHOULD BE COMPLIMENTARY. I spent most of my money on shuttle service which only was less then 2 miles!! Each way is $20!!! Free shuttle service should be offered only to the main ***** because it is dangerous walking around a hilly terrain faced with speeding cars and trucks. The location on the map is somewhat deceiving. It’s best to rent a car just to go down the hill. Hopefully shuttle service will change soon and service ran periodically at least 2 times an hour to the ***** and back.

TRANSFER TIME - approx. 20 mins from airport HOTEL STAFF - some of the staff have been fantastic - Kellon (special-K) is a fantastic, wonderful man and we have loved chatting with him. Also a special mention for Trevayne and Gary but this can’t be said across the board. If you have an issue or problem, don’t expect it to be sorted out. The typical response is ‘there isn’t much we can do….’ ROOMS - Rooms are dated and could do with modernising. We had a 2 bedroom part-ocean view in block C (3 accommodation blocks). Block C is furthest away from what I would call the ‘party pool’ and where evening entertainment happens, however, our room was still extremely noisy at night - it is NOT soundproof at all. The wind gusts through the whole suite through poorly fitted doors and windows. The room overlooks the main road on one side which means more noise on top of the wind and on the last night (after no sleep for 7 nights) there was a big wedding right outside of the room with no forewarning from the hotel at all.i have a health condition that relies on getting good sleep and the hotel wasn’t interested in sorting it out in the slightest. Our room also has a kitchenette area (you may see these in the photographs) but don’t expect to be able to use it - there are no pots and pans, crockery etc and no kettle/coffee maker. Other than the fridge - it’s kind of a bit pointless being there. The fridge is stocked with fizzy drink, bottled water and cans of red *****e beer. Rooms are cool enough with the air conditioning (this is from someone who can get very hot and needs good air conditioning). FACILITIES - there are two pools and a man-made beach area. There are more limited sunbeds around the pools compared to the beach which has lots of sunbeds (the ocean is warmer than the pools). I would describe one pool as being quieter than the other. I didn’t visit the gym or spa and didn’t have need for the kids facilities. There is entertainment but we don’t really access this when on holiday so I can’t comment much on it. Sunbed towels are readily available at no extra charge or deposit. FOOD AND DRINK - if you are looking for a traditional ‘buffet’ style eating system then this isn’t for you. There is a buffet for breakfast and lunch but bot for the evening meal. For this you go to one of restaurants having prebooked a table or just turn up and then wait for a table to become available (we never waited longer than 30mins). There is a steakhouse, Italian, Asian food, mexican food. My husband has an unusual food allergy which I tried to sort out with staff but they never seemed to understand what the issue was - so he ended up eating steak for dinner most days and us eating separately so my so and I could wat more varied food. Not what you want on a family holiday, eating in separate locations. I have no idea why we couldn’t pre-order something before the different coatings a d spices were added. a few days which was frustrating. Breakfast is ok - can sometime