聖瀑度假村(St Falls Resort)

住在一間三房公寓，一周花費 17,000 美元，連續幾個晚上都醒著，聽著樓下臥室窗戶下水療中心的人們的聲音。能聽到他們說的每一個字。接待員說他們無能為力，因為這是業主。然後晚上 11 點之後接待處完全無法聯繫。不要留在這裡。

在免費取消時間內取消，他們不會退還我一晚的 2200 美元。看起來像是一家危險的酒店，尤其是在今年沒有下雪的情況下，它正在倒閉。工作人員說，過去兩個月我每次打電話但沒有跟進，他們都會退款給我

Spectacular location - ski in ski out. Everything within close range, shops, restaurants, shuttle buses etc. apartment comfortably sleep 6. Kitchen to cook. Beautiful jacuzzi overlooking the snow. Would 100% would stay again. Locked cages made available for skis and snowboards.

地理位置優越，非常靠近中央電梯，但當您在滑雪場度過一天後想放鬆一下時，樓下的酒吧會傳來很多噪音。不可靠的無線網路禁止在電視上播放任何內容，向工作人員尋求幫助的請求總是收到相同的答案「我會打電話給經理並回電給你」而不是解決方案。考慮到價格，令人失望的經驗。

輕鬆預訂。當我們在抵達前有一兩個問題時，與酒店進行了良好的溝通。地理位置優越，就在福爾斯克里克(Falls Creek) 的道路上，這意味著可以輕鬆卸下行李，輕鬆檢查，大樓內的電梯可以幫助搬運所有物品，就在滑雪纜車附近的村莊的主要中心。房間寬敞，有 3 間臥室、3 間浴室，陽台上有熱水浴缸。很棒的開放式廚房、2 台電視和充足的空間。肯定會再次預訂。

遺憾的是我們在住宿期間無法使用公寓內的熱水浴缸。管理層口頭表示他們會補償我們，但在退房時，經理不在，離開後，我沒有收到對我的電子郵件的回復以及後續電話或行動的請求。這讓我們對他們的管理和照顧以及對客人期望的關注留下了不好的印象。基於此，我們不打算再次訪問 Falls Ck 或入住該酒店

聖福爾斯 (St Falls) 綜合體在較容易的斜坡附近提供了充滿活力的鄉村氛圍，從而改變了福爾斯克里克 (Falls Creek) 的面貌。 不幸的是，今年建築的外部木質看起來有點悲傷，失去這樣的地標將是一種恥辱。 我們的陽台上的屋頂有水痕，就像漏水一樣。雖然這並不影響我們的入住

This hotel has been recently taken over, and having myself owned a venue during Covid-19 I was generally willing to give them the benefit of the doubt, as Kate (A very hard working manager) tries to get the team up to speed. You have to consider that this Hotel cost us $540 per night. I've stayed in some pretty fancy hotels around the world for less than that, so I have some small expectations of a hotel in this price bracket. However my patience ran out quickly. In what should have been our last evening of sitting on our balcony enjoying the view. We could NOT sit outside as several members of STAFF were below our balcony SMOKING (for 3 hours) in a hotel? In 2021? Bizarre!! Further to this the STAFF conversation was mainly centred around which customers had been a pain during lunch servce and what they had to deal with. Including, as they aren't the smartest "F**king lady said this", and "that guy was c**t". None of this comes close to an experience in line with the rates this hotel charges. So try ELSEWHERE if possible, as the experience cannot be much worse..

3 star service apartment with 5 star price tag. Terrible sound proof, can hear our neighbours conversations all the time and the noise downstairs. Our one bedroom spa apartment view was facing the carpark which is very disappointing and I booked 9 months ago! In terms of customer service, there was none. I asked them if they can please give me lift to spa up the road because I have an ACL knee injury from DAY 1 of my 7 days ski trip, I can see the hotel buggy just sitting at the front from my bedroom all day. They said its not for guest, only for the staff. I asked them I have been sitting in the apartment for the last 5 days just hoping to do something to make myself feel better but the response from them was cold , hard: 'no, sorry we cant help u.' This is not a 5 star hotel service for sure.