Holiday Inn Express 錫拉丘茲機場(Holiday Inn Express Syracuse Airport)

The hotel is currently under renovation and the hallway was a mess, filled with building materials and the carpet was filthy; however our room was clean and refurbished. Beds and pillows were comfortable. The breakfast was just fair. The staff was very helpful. I think once they get the renovation completed it will be more enjoyable. I wish the breakfast was better - they had a pancake machine but it was broken. Scrambled eggs had no taste. I would stay again.

We stayed one night after a long day of traveling. We arrived at the airport after midnight. We made a simple phone call after picking up our baggage, and the driver came to pick us up and transport us to the hotel. Very friendly and efficient service. The hotel rooms are newly renovated and of excellent quality, Clean and bright with modern fixtures in the bathroom. Breakfast was very good. Overall a very comfortable stay.

I liked the chaise lounge instead of the usual uncomfortable chairs. The bathroom ceiling fan cover was missing. Extra pillows and blankets in the room would have been nice. The toilet paper was see through and rough!! I didn't mind not having the sample sized toiletries but I didn't like that others could access what was inside the bulk containers. The staff were very accommodating and friendly at check in!

The hotel was under construction. We checked onto a room and it had a broken air conditioner. Wires hanging out and cover broken off. We went to thr front desk clerk who informed that room was already reported and should not have been assigned. We had to move to another floor. The pool area door was propped with towels. Some guests moved the door wedge and we were all locked in the pool room until staff opened the doors leading outside. The locks to the doors were malfunctioning.

Hall carpet dirty, muddy, pieces of broken glass from construction. Fitness room closed. Construction until 9 p.m. next door. Noisy, banging, talking from construction. Front desk rude, unresponsive. Called ahead for baby crib to confirm a week before. Told at checkin it would be delivered. Had to go to front desk twice to ask again. Crib delivered with no blanket or bedding. Had to call again. Baby asleep in bed. Woken by construction, again by crib delivery.

They did not have the type of room that we booked available, and said they could do nothing for us because we booked through **********, in spite of ********** "guaranteeing" our room. Staff on site insisted that all rooms were the same price, but our room was $25 more expensive on **********, and no way to redeem or get a refund for that.