希爾頓歡朋套房飯店-費爾班克斯(Hampton Inn & Suites Fairbanks)

The location was good. However, we could only get 1 key that worked. The WI-FI was not working and our bath tub did not have a stopper to hold water to take a bath. I went down to the desk and was told I had to wait for the maintenance person to return to the hotel. I used a plastic bag I had to hold enough water to take a bath. I then notified the front desk of what I did and she replied that I could have used a wash cloth to plug the tub also. I am very unhappy with this comment. I feel that paying roughly 380.00 for this room with these issues happening was too much. Paying this kind of money and having these issues is just not right. I will not be using or recommending your hotel for future bookings.

This is a typical upper level chain hotel, nicely kept up and clean. I loved that we were offered bottles of water nearly every time we walked past the main desk - it was very welcome! Our rooms were large and very comfortable, and the breakfast was very nice. We enjoyed our say here and would return to this hotel next time we're in the area.

Check in process was smooth. Hotel and room was clean. When I got to my room I realized the TV was not connecting to the cable tv network, I called the front desk and they told me to unplug it and plug it back in. That fixed the tv connection but then the remote would not let me control the tv. I called the front desk again and they sent someone up to take a picture and send it to maintenance. The woman told me that she would give me a callback. Never received a call. When I was checking out I mentioned that I had never heard back about the tv, to which I got no response.

soiled sheets/mattress pad, non chalant morning desk clerk, key cards inoperable, breakfast was very very slow in keeping food selections available, our experience will most definitly be reflected in future stays at Hampton Inns,