埃文斯頓畢業生飯店(Graduate Evanston)

The Graduate Hotel in Evanston is an adorable boutique hotel that is top notch from their interior design to friendly staff. Love how close it is to Northwestern College and all the great restaurants.

The elevators don’t work. Last year also they were not functioning and this year again No housekeeping unless you book in advance

漂亮而安靜的位置 你可以喝杯咖啡。坐在飯店區前面尋找美景

Just located inside the northwestern university, very convenient for parents to stay for few days to visit their children.

Cancelled my reservation due to the elevator being out of service. The elevator has been out of service for THREE months. I don't know why they are taking reservations when they can't honor them. The Graduate used to be my favorite hotel in Evanston. That is no longer the case. Completely unacceptable to let someone walk into the hotel at 7pm expecting to find their room ready. Also there was no one to help with my luggage (two suitcases plus two backpacks and three shopping bags.

We stayed there before and liked it, but will not be staying there again and would not recommend Ended up not staying there. We had booked an early check-in when we got there at one or told you was ready even though we booked it. The lady at the desk I believe her name was Monique was very dismissive. We were told because we booked it with a third-party. She couldn’t do anything about it. It be one two hours maybe we waited for a while, and while we were waiting, I discovered the elevators were down And went back to the desk and said I hope you have something on the lower floor to this. Monique gave me an eye roll and more of her why are you bothering me attitude The only room is available on the third floor, so we canceled and went to the Hyatt As I was leaving, they were checking in a family way to they all got checked in and then told me the elevators were down It’s really a shame this located in a nice neighborhood and it’s a unique place, but they seemed to have forgotten customer care

We were only informed that the elevator wasn't working with when arrived after 8 pm at night. Our assigned room was on the 8th floor, and we had to walk up. They offered us a free drink, but the bartender was closing up and wouldn't give us the drinks as we requested, only basic pours. The next day, the delivery of the car from valet took an extended period, and the valet walked away with our keys until I called him back.

Do NOT get a room at this hotel. The elevators have been broken for at least seven months and only one works intermittently. My wife and I are 60-ish and had to take the stairs up and down five flights multiple times to get to and from our room. Last visit they said they would get them fixed within the month. They are lying. Also, though they advertise complementary coffee and a cocktail at their bar, when you check out they inform you of a $15 convenience fee deducted from your credit card you provided at check in to pay for the “free” coffee and cocktails. What a scam!