The Crossing背包客棧(The Crossing Lodge & Backpackers)

No staff on site. We were the only people staying and it felt unsafe. Doors to the building were unlocked and open to anyone to enter. The contact 'Mike' was in the Philippines, and was unhelpful. We were given the wrong room. Booked a family room for 5 with a bunk bed, double bed and a single. The single bed was a bunk on top of the double. Not suitable for our friend over 6ft tall. Mike said that was the right room. We initially wanted the family room with ensuite but were told that wasn't available (weird, since no one else was there). Room wasn't clean, there was an m&m on the floor. Female bathrooms had chopped hair in the sinks. People came in as 'cleaners' when we popped to the shops for 10 minutes. Apparently stayed in the house behind the lodge and felt like they waited for us to leave before coming inside. Sneaky and rude - didn't introduce themselves earlier when we were at the lodge all afternoon. They appeared to be tourists, probably working illegally. The lodge was 15degrees the entire time. We were cold from the walk and messaged Mike saying we were cold and asked for some wood for the fire. He said fire doesn't work and 15 degrees was a 'good temperature', the central heating kicked in only when the temp dropped below 13 degrees. Didn't help us further. It was warmer outside. There were no extra blankets offered. Spa wasn't working and probably hasn't for ages. Showers were hot and kitchen appliances worked fine - the only positives really. Overall, a poor stay.