埃爾訥古勒姆Corporation Shopping Complex附近住宿

The check-in experience with one of the staff members called as Mr.Jinu was extremely unpleasant. He asked whether I wanted to do advance or full payment to which I replied that I would prefer doing that during checkout as I would order food and other services and would pay combined for that. And the same is followed by many other hotels including 4 star hotels in the city. Even though this was a corporate booking done via Yatra for business, the staff person didn't know that and was asking for amount higher than what was mentioned on the tax invoice hotel voucher. He had to call another staff to recheck the amount and finally admitted that the amount on the hotel voucher with me was correct. After this the staff person suddenly changed and insisted that I pay the full payment only. The treatment I received was as if I would run away without payment. He kept on repeating - ”it's hotel rule”. Upon asking where the hotel rule is written or documented in your hotel policy, he had no answer and suddenly insisted that I cancel the booking. I was appalled at this kind of behaviour and treatment by a staff who works in a hospitality industry who treats customer in a hostile manner. Please do your research about the rules here. If anything is declared as a ”rule” or a policy, do ask for proof of its document. When I insisted on calling the manager, the manager said I could do payment in parts which was fine. But staff people treating people like theives is NOT OKAY. If hotel people are reading this review, kindly check the recording of the camera at your reception. Treating people like thieves when you are in hospitality industry is not at all okay. Hotel people should really pay attention to the reviews on Google page regarding treatment by staff. The lowest rating for this hotel have been mostly given for staff behaviour. They should train the staff to be more professional.

Amazing rooms and service. Staff is polite and friendly. Wanted to extend my stay unfortunately they were all booked for the next day!

Spacious, & clean room, hygienically well maintained toilet, courteous & helpful staff with pleasing manners. But complimentary breakfast was a little bit late to be served. Only by 8 am. If it could be served by 7 am that would have been better appreciated by customers like me who wanted to leave at least before 7. 30 am for work. Another solution would be to fix room tariff with no breakfast included option also.

萬豪的酒店不管是硬件還是軟件都是很好的，在印度這個價格也不算高。旁邊就是Lulu超市，買東西方便。酒店的自助餐很好，性價比很高

The hotel is located towards the centre of Fort Kochi with bars, restaurants and sights within easy reach. The rooms are large and tastefully decorated and the hotel staff were exceptionally friendly and helpful whilst letting you get on with enjoying your visit.

This is a nice place to stay peacefully from the Hustle & bustle of the city life. Warm and friendly staff, Swimming pool plus sumptuous south Indian breakfast enhances the attraction. Room cleanliness is generally good but needs a bit more caution and attention. Only drawback is the location from the city but transport availability is good. Nice party hall and ambience for smaller gatherings and celebrations. Range and variety of food can still be enhanced to fight the different tongue tastes. Overall it's nice experience for short vacations with family.

Noah sky suites Nestled near the airport, rooftop its serene ambiance and beautifully designed spaces. Guests are consistently impressed by the hotel The commendable service, with staff going the extra mile, and the array of amenities, including a variety of exceptional food options, Staff It was such a great experience... Very cooperative and helpful staff ... specially thankful to Ms Shilpa... provide us great hospitality... recommended to alI….

Close to COK airport, clean, wide, sufficient goods and complementary drink/snack. I really appreciated the warm showers available at the hotel; it added a nice touch to my stay. I got a free upgrade and that also made me very positive feeling.

最好的酒店之一,非常靠近機場,在房內和房外都有很好的飲食選擇。設備齊全的客房,很棒的入住體驗,對客房升級和延遲退房選項的服務姿態感到高興。有一家不錯的餐廳,我嘗試了美味的中國菜。它正在進行一些裝修,但這對一個人的停留沒有太大的影響。總的來說,這是一個愉快的住宿,除了我在房間迷你冰箱裏留下了昂貴的巧克力,當天詢問時無法收回。