布里斯托里亞飯店 - 埃爾比勒

飯店接待團隊非常專業，服務很好

فندق زاقي جدا وامان وموقع جيد وشكرا الهم وتعاون معنا ومكان نظيف

الفندق جميل والاجواء اجمل والاكل لذيذ والخدمات كلش رائعة وكل احتياجات الشخص متوفرة وهاي اول تجربة الي وراح اعيد التجربة وانصح الكل يجربها .. اطلالة الغرفة رائعة واجواء المسبح والبار اجمل.. انصح الكل بتجربة الفندق وجربوا كذلك الجم مالتة جميل والساونا حارة

Rated as 4.6 at TA, it is baffling, to be very honest. I chose this hotel partly because of its glowing reviews. A rating of 4.6 naturally sets certain expectations — expectations this hotel failed to meet. Unfortunately, the experience turned out to be a major disappointment. At first glance, Bristoria looks promising, with the hardware that could deliver high-end experience. However, the execution falls apart almost immediately. From the bathroom scale, to in-room safe, to telephone, all non-functional. Telephone and in-room safe were reported to the reception immediately after check-in but were left unresolved throughout our stay. The rollaway bed provided was completely unacceptable — more akin to a hard bench than an actual bed. No adult should be expected to sleep on it. Our bathroom was stocked with two bottles of shampoo, but no soap. For a hotel aspiring to build a strong reputation, such an oversight is simply baffling. The same issue was found in the gym’s changing rooms: no soap, no body wash. Breakfast was fresh, well-presented, and generally enjoyable. Yet basic essentials like napkins or tissues were missing — a small but noticeable lapse that is så basic and so easily avoidable. Housekeeping covered the surface-level cleaning but missed the finer details that elevate a hotel from "good" to "great." Bristoria has potential — but it desperately needs stronger systems, greater attention to details, and more consistent follow-through to match its ambitions. At present, it feels like a promise left sadly unfulfilled. The focus must be on the service, and it delivery rather on “reviews”.