皇后夜總會飯店

Grubby, cold rooms, thumping nightclub music until the early hours. If that’s your thing then this hotel is perfect for you. There’s no doubting that the price is reasonable, but what price do you put on being able to sleep? I strongly recommend that you avoid this hotel at all costs.

Hotel is run down and there are no words to describe how ignorant the receptionist is. Shouted down the phone, kept speaking me over me and then hung. Booked a night for my sister through Lidl breaks. The amount due on arrival was €105. Receptionist charged €125. Breakfast was included and receptionist told my sister that the hotel does not include breakfast in their bookings. For a quiet life my sister did not argue and did not have breakfast. I contacted the hotel and politely informed the receptionist that the hotel made an error and asked for the €20 that was over charged and the cost of the breakfast which was paid for and not provided to be refunded. The receptionist refused to take any responsibility, no apology, shouted down the phone and told me that the hotel would not refund the money. I was in shock. I asked for the manager and apparently this’ll hotel does not have a manager and she claimed she was in charge. I have never in my life experienced the disrespect and down right ignorance from someone working in hospitality. It is clear that the hotel over charged and the decent thing is to apologise and refund the money. Hotel itself is run down and coupled with been overcharged and verbally abused by the staff I would recommend staying anywhere but here.

I advise you not to set foot in that hotel.The worst people in the world work there. I made the reservation for my group leader , the hotel told me that she had to have a credit card to secure the deposit at no time did they tell me that it had to be the physical card, my group leader arrived at 1 in the morning, the flight was very late They asked her for the card and she took it out on her cell phone, they told her that it was not worth it, they have a data phone that has to be from the last century, my monitor offered the deposit in cash and they told her no, it had to be with a card , and since she didn't have a card she had to go out into the street. It was 1:30 in the morning, the street was full of drunks, all the hotels were full, and the reservation had been made correctly. And she has a credit card. One of her workers, "very nice," gave him her phone number and told her that if he didn't find anyplace to stay he would let her sleep in his car. What good people!! in a car!! He has no shame! They called other hotels and knew that there were no rooms anywhere and they would not let her stay in the hotel having the room she had reserved. What kind of people allow a 25 year old girl to stay on the street with no place to sleep? With the travel bag..., What kind of people offer her car to sleep? Are we crazy or what's wrong? They are the worst people in the world, without scruples. I have no words to describe that type of people, what disgusting behavior!!!