Residence Inn San Diego North/San Marcos

We have not used the property and still changed the full price for all the days. Because of sudden sickness, we had to cancel the trip. Yes, property can charge some penalty but charging full price is unfair. And do not understand what is the advantage of booking through *******, if they can not help their customers in such situations ? When called the property they say talk to ******* as booking through them. And when called to *******, they say the property is not willing to make any refunds or credits to be used to stay in the same property, if not any Marriott property. This does not provide you comfort of being cared for as a customer.

The pull out couch was terrible, it was all ripped up from the sides and as soon as you played in it, it sank and you could feel all the coils. We tried layering up the blankets on it but it made no difference. House keeping was minimal before our stay there. The room was messy and there was trash left behind. A

The only reason they gave us our room was that they were obligated to. AC didn’t work, the unit was actually pulled apart with open wires still out. Half of the power outlets were not working. Basically the room was unfit for any guest that booked directly with them. Made for an awful experience.

Dog was barking in the next room. Took 2 phone calls to make it stop. Also moved rooms because first one smelled of smoke. Second room did too but not as bad

Check-In: inexperienced front desk personnel. She said they couldn't accept debit cards and that they couldn't split the hotel charge between two credit cards. At check-out we worked with an experienced clerk who was able to accept payment with a debit card and split it with a credit card. Staffing shortage is a problem. Office staff helping with breakfast service and vice versa. Room: The on-line photo very much influenced my choice of hotel for this trip. It showed an island in the kitchen area that I needed for my work on this trip. There wasn't one and manager said all the rooms were alike. The photo also showed a full 4-burner range with oven, but there was only a 2-burner induction stove-top and a microwave.

I needed to find a place to stay for my mom’s 100 birthday. A cousin had stayed there before and recommended it. Easy check in and out. Breakfast was included and a variety was offered. Staff was very friendly and courteous.