Holiday Inn Express & Suites Elyria, an IHG Hotel

Property was under major renovation at the time. Property did send a message that many hotel features were unavailable. But I am more disappointed that ******* didn't tell me that BEFORE I booked. Hotel may be quite nice by the time you are reading this.

While there was a notice that the hotel is being renovated, it was more than expected. Hopefully new beds are plan of the plan. All said, the staff was great.

We booked in error, by clicking on a link for the (defunct) Holiday Inn Express. There was no warning about the extensive construction -- windows out, raw cement floor and wooden stair frames -- until out non-refundable booking was completed.

the picture you see is a pool, not available, because this is a construction site with room! I got an email stating it was uderconstruction when I was already on my way, and stated that I was going to be able to use other amenities. when I arrived this is in the middle of the road when I said something I was told I could leave ( 8pm) and I would get a refund. Alone with a kid not a good idea. The room was nice, but corridors smell bad, dust. the personal was super nice. but literally this is a construction site with rooms.

Our stay was during renovations. It was disappointing to find out all amenities were not available and there was no reflection of that in cost of the stay. We chose to stay since we arrived late in the day. Difficult to recommend the hotel or the chain when there customer care is lacking.

Was horrible. Reconstruction of the building going on. The pool was closed due to work being done! Very messy, unorganized, and unprofessional. Should close down until hotel is suitable for the public.

Property had a lot of construction going on so it was loud and a lot of amenities weren’t available. This should have been disclosed prior to booking. The room itself was satisfactory. No huge issues just lack of amenities and breakfast.

Staff were extremely nice and friendly. Entire hotel was under construction and we were not notified in advance in any way. Had to use side entrance (note on door), no breakfast area (under construction) but able to get bagged breakfast, no lobby, swimming,... All under construction. Staff very nice and trying hard in difficult circumstances. Would have chosen different hotel with a lobby/seating area since meeting relatives for Chris**as.

This hotel is horrendous!! Do not stay!! Im currently waiting for my refund. We checked in and checked out immediately!!! They are under construction and will try to use that as an excuse, but you don’t cover up mold with a rug in the middle of a carpeted room!! That’s not construction. That’s just gross!! They also have tubes and giant holes in the walls in the rooms. It just doesn’t seem like they should even be operating!!!