krystal
2023 年 8 月 26 日
The receptionist, Megan, did not greet us or even look up to acknowledge our presence. In the room, we immediately find a dead bug on the carpet near the bed and what appears to be blood stains on the mattress. We let Megan know about the room and she did not offer any condolences and instead made it seem like we were inconveniencing her.
Megan changed our room and we immediately smell like cigarette smoke in the room even though the hotel is supposed to be non-smoking. We decided to just stay in the room despite the cigarette smoke smell because we didn't want to "disturb" Megan anymore. A couple of hours into our stay, the roof starts leaking because of the rain and the leak worsens within only 10 minutes, making the room is uninhabitable.
We let Megan know that the roof was leaking in our suite and requested a new room. She was visibly annoyed with us bringing this up despite the fact that we were cordial during all of our encounters. She tried to get us to stay in the leaking room by saying that they didn't have any more rooms available, but we pushed for a new room since it is unacceptable to expect customers to pay for a room that is in that state. Long story short: she “offered” us a different room by slamming the receipt down in front of us and giving us an ultimatum, but she refused to let us see the room and refused to let us talk to her manager, Judith. I tried calling Judith the next day, but she didn’t answer and didn’t call me back.
Full review on Yelp
翻譯