考緹奧德爾瑪爾度假村

Sejour Juillet 2024 Nous sommes venus 3 années de suite et avons constaté une degradation flagrante cette année! Effectivement, l'ensemble du personnel à changer. Sur nos 16 jours de vacances nous avons reellement eu que 8 jours qui l'ont étaient!!!! L'ensemble du complexe est agréable mais cet été l'accueil d'un des personnels était desastreux, un jeune homme hautain et minimisant nos réclamations. Nous avons eu un appartement qui n'était pas digne de ce resort, la propreté de l'appartement laissait à desirer (ci joint photos), des meubles cassés, aucun suivi de nos doleances si ce n'est apres plusieurs demandes. Nous avons passé 4 jours en mode camping dans un appartement ou nous nous sentions mal à l'aise. Nous avons fini par avoir un appartement digne de ce nom qu'à la mi sejour! Il semblerait que nous n'etions pas les seuls à faire des réclamations! J'ai tenté en vain de joindre le groupe FM propriétaire des lieux, mais il semble que l'avis de leurs clients fideles ne compte pas. Les seuls retour que j'ai eu, est un retour de l'enquete de satisfaction qui est faite par le personnel du Resort. J'en deduis qu'aucune remonté ne sera faite plus haut. Quel dommage, vous avez perdu une cliente fidele!

Excelente estancia en el cortijo mar resort. El apartamento en muy buenas condiciones dotado con todo lo que se necesita y con parqueadero dentro del complejo incluido. La zona de piscina esta muy bien. Mi unica critica: Las sombrillas del area de piscina son muy pocas y no funcionan correctamente.

We recently stayed at Cortijo del Mar Resort, and it was a complete disaster. I highly recommend avoiding this place, especially during the summer season. Here's why: 1. Lack of Beach Umbrellas: For an entire resort, they only have nine beach umbrellas by the pool. Nine! With 9 of us in two families, we had to camp out at the pool from 9 AM just to secure one measly umbrella. This is unacceptable for any resort, especially one claiming to be a "luxury" destination. 2. Rude Residents: On our last day, despite being at the pool since early morning, a resident showed up at 5 PM and decided to invade our space. When we politely approached her, she became incredibly rude, and her family joined in, creating an uncomfortable and hostile environment. It was absolutely shocking and made us feel unwelcome. 3. Hygiene Issues: The pool was CLOSED on our second day because someone had defecated in it. Yes, you read that right. 4. Tired Apartments: The apartment we stayed in looked nothing like the photos advertised online. It was tired and lacked the "luxury" we were promised. It was a major let down and not worth the money at all. 5. Unhelpful Management: When we raised our concerns with the manager, he was completely indifferent and basically said there was nothing he could do. Customer service was non-existent. Overall, this was one of the worst holiday experiences we've ever had. Save yourself the disappointment and stay somewhere else. We will never be returning to Cortijo del Mar Resort.

Espectacular resort, trato exquisito de recepción y una sensación de estar en el caribe. La piscina y restaurante de otro mundo. La playa a 500 metros y las casa modernas y con todas las comodidades posibles, bañera de hidromasajes en casa. Un lujo.

We traveled in July 2023 with Jet2 in a party of four families. The apartments are obviously privately owned and whilst they are well sized each apartment has differing furnishings and kitchen equipment. The rattan garden furniture in three of the four apartments our party occupied was perished and breaking up on either the chair arms or the top of the back of the chairs. Some didn’t even have cushions. The pool area has an overpriced restaurant bar and pool activities are overly subdued by the lifeguards who enforce the “no balls” and “no inflatables” rules. This seemed to be at the bequest of the residents as although Jet2 and Cortijo Del Mar websites claim the resort is family friendly there isn’t actually a lot for kids to do. So the restrictions on “no balls” and “no inflatables” in the pool seem to fly in the face of this family friendly claim. Neither website highlight these rules. The rules however seem to be flexible for residents as although there is a sign at the resort entrance highlighting dogs are not allowed there are signs around the resort highlighting that residents are responsible for cleaning up their dogs waste. During our trip we saw dogs in the resort and at the pool area on more than one occasion which surely must raise questions on the cleanliness of the pool area. The water in the pool seemed clean enough, however the plastic overflow grating around the pool is degrading due to exposure to the sun and whist some of it has been replaced, this seems to be in response to it breaking rather than a preventative measure. The sun beds around the pool have also seen better days and also show signs of degradation due to sun exposure with some of them exhibiting cracks which could make them dangerous. In fact one of or party sat on one and it collapsed under them and luckily they were not injured. Pros - comfortably sized apartments - apartments frequently cleaned Cons - not a lot for kids No pool table No table tennis table No entertainment (which we knew) - Wi-Fi was extremely poor and struggled with social media let alone web searches - No Balls and Inflatables allowed in the pool - Pool overflow grating breaking up and possibly dangerous - Sun beds some cracking and possibly dangerous

To be clear this is not a RESORT its only apartements inside a big residence . all of the pictures are exagareted or photoshoped there is no fitness center no activity for the kids no spa no restaurant .... only a residence with a swiming pool where kids are not alowed to do anything ... there is some apartements previleged who has acces to the swiming pool who benefit from transat and towels everyday its done according to to the face of clients some has being paying more and they have been located in a far building who has a view of garbage can and abandoned park ....wifi not working, water infiltration, no sat tv , we felt like in a military base ...no apolgy not even a cup of water the staff did not do anything to make the stay enjoyable they where robot executing their objectif