埃拉特示巴女王飯店的評論

Location is great super convenient . Service is ok but no experience. We took a larger room with jacuzzi and a big balcony . But they never cleaned unless you told them to and every time took them forever to do it , they didn’t even clean the rooms only fixed the beds . Hair on the floor bathrooms carpet not vacuumed, kitchen not clean with stains on the wall, coffee machine dirty ,bathroom sinks dirty cookies all over the tables they didn’t change the glasses that was dirty ,dust all over Sofa that opens to a bed was broken and more… Workers are nice but no experience in customer service. For the price they are asking they should make much afford to make the guest feel good . They listen but they don’t do anything to make it better . The pool is nice and very good employees super clean Breakfast is good and clean . Friday dinner there was no place at the dinning area this was really a joke already . (They said they don’t have enough food ), the balcony was never cleaned and the jacuzzi was either cold or was empty of water they never fixed it for us we always had to call , so we never got really the chance to use it , so this was a waste of balcony . This hotel can be amazing but they need to step up they’re game. To get a room dirty every day is not acceptable. Basically this whole vacation you had to complain to them. Felt super annoyed. After the whole day you want to come to a clean room to relax this was not my experience