椰樹海灘度假村

バヌアツで1泊だけ贅沢するためにこちらのホテルを利用しました。 1人旅での利用でしたがホテルマンの対応がとても良くいい気持ちでバヌアツを過ごすことが出来ました。 またバヌアツに来たら利用したいと思います。

The minimal staff were amazing. To start with no hot water in our beachfront bungalow… had steal a gas bottle from another bungalow. Bed was really uncomfortable…and noisy my camping mattress is better. Toilet was wobbly not secure properly 3 out of 6 louvres had broken handles and not working Outside porch light not working Stair safety light leading to Bar which also doubled as reception not working One of the two faucets in bathroom required attention for minimal flow. Rear support beam completely ravaged by white ant or borer … just painted over. One bedside lamp not operating, missing plug adapter. No coffee, milk or water in room fridge. The blow up sUP boards all flat. Take your own snorkelling gear … it’s a very nice little reef right out front. Our first and last meal was a 35$ cheeseburger with a 40-50mm beef patty on a stale bun. No coffee machine in bar and the ice making machine has been broken for longer than 6 months according to the helpful bar staff who were making ice in trays to service 12 bungalows. Ran out of Beer on day 1, no fish or calamari as advertised on menu… ran out of cider on day 3. My partner and I cut our trip short mainly cause of the hard noisy double bed that creeked with the slightest movement, making sleep difficult. The bar didn’t have change or float for drinks purchased with cash. We paid close to double price per night compared to Breakas. Oh it’s nice and quiet if you just want to relax,

Disaster Restaurant was shut. You’re in the middle of nowhere with no place to eat. They tried to send us to the resort next door but they were full. Waited an hour to get a cab into town for lunch. Snorkeling was underwhelming. Visibility ******. WiFi was awful. 0.50Mbps. Except at the bar area. No bar. No services. No nothing. Place was a ghost town. Only four people staying and all regretting it. No customer service - just wishing us luck finding a restaurant nearby. You can’t have a place this remote and expect guests to self cater. Breakfast was a couple of bits of toast and some fruit. Value for money was awful. We checked the day we arrived, and for some reason the same room was available for less than half what we paid. Felt very ripped off. The accommodation was basic. Clean, but nothing exciting. Overall, I would give this zero out of five if that was an option. Only saving grace was that we booked for just two nights. Which was still two nights too many. Lots of other options nearer to town. Find something else. This place might be good once they get the renovations done and restaurant open. But for now, it is a disaster.

Waited 5 hours at the bar because the manager (apparently the only person who could check us in) was not there. Wifi did not work. When the manager did finally arrive he stopped to have lunch before checking us in. When we finally got our room we were told there was no hot water but could check in anyway. Once inside the dilapidated room we were disappointing to say the least, dirty, old, worn down, smelly, disgusting bathroom, toilet wasnt even attached to the floor.. By this stage we had missed an important appointment and were fed up so politely asked for change of rooms or a refund. No rooms so agreed to a refund and off we left to Warwick Le Lagoon which was the complete opposite experience. I never received the refund and was in email disagreement with the owners for months. Finally my bank did a charge back. Horrible service, they just do not care. Its a 2 star hotel, nothing like the pictures.

Bad value No hot water, no soap, bad internet, no atmosphere, poor food. Staff not in uniforms, no clear reception. Dirty pool, broken furniture. Contact details of website are not correct. Over priced.