西埃德蒙頓Candlewood Suites-購物中心區(Candlewood Suites West Edmonton - Mall Area)

It is so comfortable and clean, the ambiance was so perfect and quiet.

Amazing front desk staff always willing to help witha smile

Service was abpve excellent . Staff is friendly and go above and beyond . Heres why stay was unpleasant . Room 103 and 105 were loud . Screaming kids music loud tv yelling till 3 am 4 nights . Pool under maitenance 2 washers broken. Coffee machine broken . My room 101 was clean and as always perfect conditon .

由於野火，我們從黃刀鎮撤離，Candlewood 的工作人員對我們來說太棒了！他們對我們的一些疏散同胞表現出了極大的耐心，他們沒有盡其所能地對待這處房產。我們很多人都非常感謝員工所做的一切。

飯店距離西埃德蒙頓購物中心僅一箭之遙（搭乘計程車 7 分鐘）。當我開會的時候，我的妻子帶著孩子們去買校服，然後去了水上樂園。該設施非常容易到達，該地區有購物中心和餐廳。我們也喜歡遊戲室和共用衣櫃。只希望他們的小廚房套房裡有一個氣炸鍋，因為我們不喜歡使用微波爐。

我們住得很愉快，下次我們在這座城市時肯定會回來。工作人員很棒，很友好並且總是樂於提供幫助。早餐區很忙，但幾分鐘內就會發生變化，所以沒什麼大不了的。我們沒有嘗試游泳池，但健身房和遊戲室都很好。

The hotel itself was fine. However, when we checked in we paid for the room. They also put a $25 hold on my credit card. I was not told about any other charges. When I checked my bank account that night there was the charge that I paid for the room and another charge for $196. When I asked at check out I was told that it was a hold and that it would take 3 - 5 days to come off. Not happy. Then I called my bank, they said there was no hold, and the money was withdrawn. Called the hotel back, waited for a manager to call which never happened. Called again and was told that they put a preauth through at 3 pm since they were sold out. Why no one said that when were checking in is not ok. I budget to the dollar and this was a girls trip my sister and I took to have a break from our kids for a night. So now what should have been a nice stress free break, has just made me more stressed than before cause I have bills due. I have never had this happen any other hotel I’ve stayed at and will definitely not be staying at this hotel or any hotels associated with them.

The property is great, however the housekeeping needs improvement. Need to learn how to make a bed. this was poor. Also need new mattresses, as they are worn out. Would likely stay again.