We did not have the room we were expecting. They put us in the hotel beside in 2 rooms. But did not have the commodity like in Element room. Pool was full of teenagers without there parents. Splashing water everywhere on us. Water did not feel cleaned. Last year i was there for 3 weeks. Completely different experience. Not sure i will come back.
I probably would not stay again! We were not told at check in we had to request room service. The pool and hot tub were freezing the first night we had to go to the front desk twice in over an hour period to ask for towels. The second night we asked for towels again at the pool an after an hour they didn’t come so we just went up to our room soaking wet.
We were spending a weekend in the city to see our family. Our room was located right beside the road so it was extremely noisy. There were parties going on around the hotel till about 4am and it was extremely hard to sleep our first night. My partner was getting ready around the room and she noticed that there were no towels so she order some more, while hanging our clothes in the closet she found a needle. The staff was good about getting us a new room but because we booked with ******* they couldn't do much more then offer us a discount on our next visit. I usually book with ******* so that doesn't help me out.
翻譯
anthony
入住於 2023 年 4 月
商務出差
1.0/5
發布於 2023 年 4 月 5 日
Both the upholstery in my room and the lobby was pretty stained….
Yuck