During my recent stay at Fairfield Inn & Suites by Marriott Edison-South Plainfield on February 17th, I encountered a situation that significantly compromised my comfort and trust in the Marriott brand, known for its cleanliness and customer service standards. Finding a bug in my bed the following morning was not just a major inconvenience; it was a distressing experience that highlighted a serious lapse in hygiene standards, which I had never expected from a Marriott establishment. Despite promptly reporting the issue and the staff's quick action to change my room, the emotional distress and the inconvenience of relocating, which consequently made me late for an appointment, seemed to be lightly regarded by the management. The offer of a mere $20 credit towards my stay was, to say the least, disappointing and felt dismissive of the gravity of the situation. Such a response does not align with the level of guest satisfaction and service excellence I have come to associate with Marriott. I had hoped for a resolution that would genuinely acknowledge and compensate for the discomfort caused, such as comping the affected night's stay. This would have demonstrated a true commitment to guest satisfaction and potentially restored my faith in Marriott as my choice for future lodging. The manner in which this incident was handled raises concerns not only for my own experience but for future guests as well. I urge the management to revisit their approach to such matters and to adhere more closely to the high standards Marriott is known for. The importance of immediate and appropriate action to address and prevent such incidents cannot be overstated. I share this review in the hope that it will prompt a reconsideration of my case and lead to measures that ensure a cleaner, more guest-focused experience moving forward. Marriott has always been a preferred choice for many because of its reputation, and it's crucial that such standards are upheld consistently across all properties. Sincerely, [A Guest Who Expected More]
若想要遊覽愛迪生,艾迪遜皇冠假日飯店將會是一個不錯的的住宿之選。從飯店很方便到達愛迪生站,僅有2km距離。Rebounderz Indoor Trampoline Arena Edison位於幾步之遙的地方。飯店鄰近多個熱門旅遊景點,包括Congregation Beth-El、Stelton Lanes和Sperling Speech Associates,旅客可以將行程安排的更加緊湊。所有極具特色的客房都配備有空調,讓您感受到更加貼心細緻的入住體驗。瓶裝水可供使用,便捷的客房設施定能讓您倍感舒適。浴室內提供吹風機,讓您感受到賓至如歸的享受。在餘暇時間,可以選擇去飯店的酒吧喝上一杯飲料,驅走所有的疲憊。貼心的送餐服務可以滿足那些喜歡在私人場合進餐的旅客。倘若您覺得飯店的餐飲服務無法滿足您的需求,附近的Sam I Am Bagels(其他)、Midori Japanese Cuisine(日本料理)和Red Robin Gourmet Burgers(美國菜)不妨可以試試。顧客可以在飯店盡情的享受各種體育設施,如在健身室鍛鍊。飯店設有會議廳和商務中心,為旅客提供高品質的商務服務。飯店為旅客提供接站服務,舒適到家。
訪訪客Hotel is very nice from outside and inside front desk staff is very friendly specially Daniel and monse is very helpful and friendly, rooms are very clean and nice, housekeeping is very friendly , they do very nice job in room ,nice restaurants around the hotel. Staying in edison red roof was very good experience !!