派克斯愛丁堡城市飯店的評論

住宿方回覆: Dear Valued Guest,Thank you for choosing to stay with us and for sharing your wonderful feedback. We’re thrilled to hear that you enjoyed our prime location near Grassmarket and found your City Plus Double Room to be clean, comfortable, and well-equipped with thoughtful amenities like slippers and complimentary mountain spring water.It’s especially rewarding to know that our service met your expectations—our team takes great pride in delivering a memorable experience for every guest. We’ve also noted your comment about sound insulation, and we’ll certainly look into ways to improve this aspect for future stays.Your perfect 5/5 ratings and kind recommendation mean the world to us! We’d be delighted to welcome you back for another exceptional stay whenever your travels bring you to Edinburgh.Warm regards,Sathish - Night ManagerApex City of Edinburgh Hotel

住宿方回覆: 尊敬的客人，感謝您花時間分享您最近在帕克斯酒店住宿的詳細回饋。我們很高興聽到您喜歡我們靠近愛丁堡城堡的優越位置、乾淨的客房和團隊提供的周到服務。我們感謝您對我們的早餐提供的善意評價，包括飲料、糕點和新鮮水果的自助服務。我們始終致力於提升賓客的入住體驗，並密切關注您對客房設施的評價。我們非常榮幸能夠為您服務，並且非常高興您覺得這次入住非常值得。我們期待您下次造訪愛丁堡時再次光臨。誠摯的問候，Sathish - 夜間經理，愛丁堡 Apex City

住宿方回覆: 尊敬的客人，感謝您花時間與我們分享您最近住宿的詳細回饋。我們非常感謝您的誠實評論，並很高興聽到您發現我們的位置很方便，就在城堡下繁華的街道旁邊。我們很高興您喜歡房間裡的周到服務，例如便攜式護手霜、口紅和可愛的小鴨子，以及房間外提供的免費飲用水。我們也很高興得知您覺得早餐很超值並且喜歡點菜的選擇。我們注意到您對房間大小和整體性價比的評價。雖然我們努力為所有客人提供舒適愉快的體驗，但我們了解愛丁堡的定價可能具有挑戰性。您的回饋非常寶貴，我們將利用它來繼續改進我們的產品。再次感謝您分享您的想法，我們希望有機會在未來再次歡迎您。如果我們能做些什麼讓您下次入住更加愉快，請隨時告訴我們。誠摯的問候，Sathish - 夜班經理，Apex City of Edinburgh

住宿方回覆: Dear Marvin,Thank you so much for taking the time to share such a detailed and wonderful review of your recent stay with us! We are thrilled to hear that you enjoyed your time in Edinburgh and that our hotel met your expectations.It’s great to know that you found our location convenient for exploring the city’s main attractions, even if Edinburgh’s unique 3D layout made the journey a bit of an adventure! We appreciate your understanding and are glad you discovered the taxi option for a smoother return trip.We’re delighted that you were satisfied with our cleanliness, facilities, and service. It’s especially rewarding to hear that our team made you feel welcome and well-served, even with the language barrier. Your kind words about our breakfast and the size of the family room are also much appreciated—we strive to provide a comfortable and enjoyable experience for all our guests.Thank you for your perfect ratings across the board, and we’re so happy to hear that you would stay with us again when you return to Edinburgh. We look forward to welcoming you back and hope your next visit is just as memorable!Warm regards,Sathish - Night Manager,Apex City of Edinburgh

住宿方回覆: Dear YAM,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you enjoyed your stay with us and found our hotel to be clean, conveniently located, and great value for the price.It’s fantastic to know that you appreciated our proximity to popular attractions like the Elephant Cafe and the Harry Potter Shop, as well as the ease of getting around the city from our location. Your satisfaction is our top priority, and we’re delighted that we could contribute to a memorable Edinburgh experience for you.We’re especially grateful for your kind words about recommending us to your friends—it’s the highest compliment we can receive! We look forward to welcoming you and your friends back in the future and hope to provide another excellent stay.Warm regards,Sathish - Night Manager,Apex City of Edinburgh

住宿方回覆: Dear Guest,Thank you for sharing your detailed feedback about your recent stay with us. We are delighted to hear that you enjoyed the convenience of our luggage storage service and the comfort of our room amenities, including the well-lit table lamps and the cozy sofa bed.We appreciate your constructive comment regarding the bathroom sink drainage and will address this promptly to ensure an even better experience for future guests. It's wonderful to know that our wireless network met your expectations and that you found our goodnight milk service helpful.Your recommendation means a lot to us, and we look forward to welcoming you back to our hotel in the future.Warm regards,Sathish - Night Manager,Apex City of Edinburgh

住宿方回覆: Dear Wang,Thank you for your positive feedback and recommendation. We're delighted to hear that you enjoyed your stay and found our location convenient. We appreciate your advice about navigating Edinburgh's unique terrain, it's definitely something to keep in mind for first-time visitors. We're glad you enjoyed the view of the castle and hope to welcome you back soon.Kind Regards,Sirine | Duty ManagerApex City Of Edinburgh.

住宿方回覆: Dear ,Thank you for sharing your detailed feedback with us. We’re thrilled to hear that you enjoyed the convenience of our location near many restaurants, the Grassmarket, and the city’s attractions, including Princes Street. It’s wonderful to know that you found your room tidy and appreciated our daily cleaning service.We understand that the distance from the station can be challenging, especially when carrying luggage. Your comments are valuable to us, and we will consider them as we strive to improve our guests’ experience.We are delighted that you were very satisfied with your stay and hope to welcome you back soon.Warm regards,Sathish - Night Manager,Apex City of Edinburgh

住宿方回覆: Dear Guest,Thank you so much for your wonderful feedback! We are delighted to hear that you enjoyed your stay with us and appreciated our prime location at the foot of Edinburgh Castle. It’s fantastic to know that you found our rooms clean and our service staff at the front desk and restaurant to be very good.Edinburgh truly is a beautiful city, and we are thrilled that you had such a positive experience. We look forward to welcoming you back on your next visit.Warm regards,Sathish - Night Manager,Apex City of Edinburgh

住宿方回覆: Dear Valued Guest,Thank you for taking the time to share your feedback about your recent stay in our Family Room. We're delighted to hear you enjoyed our clean, spacious accommodations and prime location with many dining options nearby - especially our mussel and steak recommendations!Your perfect 10/10 scores for cleanliness and surroundings mean the world to us, and we appreciate your high overall rating of 9.2. We've noted your comments about service (8/10) and will use this feedback to continue improving our guest experience.It was our pleasure to host you, and we're honored by your recommendation. We hope to welcome you back for another excellent stay soon!Warm regards,Sathish - Night Manager,Apex City of Edinburgh

住宿方回覆: Dear Guest,Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the inconvenience and disappointment you experienced.We understand your concerns about the price/performance ratio and the lack of breakfast inclusion. Your feedback is invaluable, and we will review our pricing and communication policies to ensure a better experience for our guests in the future.Regarding the breakfast reservation issue, we deeply regret the oversight at check-in. We will address this with our front desk team to prevent such occurrences moving forward.We hope you will give us another opportunity to provide you with a more enjoyable stay. Please feel free to reach out to me directly if you plan to visit again, and I will personally ensure your stay is exceptional.Warm regards,Sathish - Night Manager,Apex City of Edinburgh

住宿方回覆: Dear Guest,Thank you for taking the time to share your detailed feedback about your recent stay with us. We’re pleased to hear that you enjoyed our staff’s service, found the breakfast to your liking, and appreciated the convenience of our self-service water dispenser and the hotel’s location. Your kind words about these aspects of your stay are truly appreciated and will be shared with our team.At the same time, we sincerely apologize for the lapse in the sanitation of the shower room wall. This is certainly not the standard we strive to maintain, and we appreciate you bringing it to our attention. Please rest assured that we have addressed this issue with our housekeeping team to ensure it does not happen again in the future.We’re glad to know that overall, you had a pleasant stay, and we hope to have the opportunity to welcome you back. If there’s anything specific we can do to make your next stay even more enjoyable, please don’t hesitate to let us know.Thank you again for your valuable feedback, and we wish you safe and happy travels ahead.Warm regards,Sathish - Night Manager,Apex City of Edinburgh