Booked into the Belford Hostel, through a third party booking site for the festival and arrived about 9.30 in the evening. During check in we were asked for ID and provided a local authority photo ID, the receptionist had to ask the “manager” if this was OK. Sad to say it was not, apparently it wasn’t part of “the policy” to accept them. Had to be government approved ID. They certainly need to get their act together and make this a lot more obvious, baring in mind how important it is to them, also, be a lot more specific about what exactly is government approved, especially if booking though an agency. All he could do was go on about “it’s not the policy”, a bit like a cracked record. He was arrogant, rude, condescending, completely intransigent, totally unable to provide any help or guidance, in a nutshell useless. Without proper ID i.e one that fitted his “policy” we would be refused entry. He did seem to be quite proud of this fact as he had done it before. Nice thought if you were a single traveller, kicked out onto the streets at night in a strange city. Did notice he was happy to pocket the money we had paid for the room though… Fortunately, some considerable time ago I had uploaded copies of our passports to an iPad and after much digging around was able to provide this, which seemed to satisfy him. The receptionist was able to complete our check in whilst he scuttled back down to his little office, no doubt fantasising over his dream job as a North Korean customs officer. It’s a pity that this one individual spoiled our stay, because the hostel it’s self is fine, an old converted church, very nice kitchen and communal area, comfy bed and a reasonable price. OK hot water in our particular bathroom would have been nice and we did sympathise with the staff who were pleasant enough but looked a bit glum, not surprising baring in mind this obnoxious jobsworth of a “manager”
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