愛丁堡皇家山飯店 - 無限精選的評論

住宿方回覆: Dear Guest,Thank you for your amazing review! We will make sure to pass on your feedback to our members of staff! We hope to welcome you back soon for an even more improved stay!Kind Regards,Daliya LepessovaDuty ManagerMount Royal Hotel

住宿方回覆: Dear Guest, Thank you for your kind review! We're thrilled you enjoyed the service, restaurant, and convenient location. We apologise for the difficulty with the access card and want to assure you that we will soon be modernising our key system, which should resolve this issue. We look forward to welcoming you again soon!Warm regards, Duty Manager Mount Royal Hotel Princes Street City Edinburgh

住宿方回覆: Dear Madaisiji,Thank you for the great review! We are thrilled to hear that you enjoyed the view and our new renovations! We can't wait to welcome you back soon!Kind Regards,Daliya LepessovaDuty ManagerMount Royal Edinburgh

住宿方回覆: Dear Guest, Thank you so much for your lovely feedback! We're happy to hear you enjoyed our fantastic location and the wonderful views of Edinburgh Castle, the Scott Monument, and Princes Street Gardens. It's also great to know that our English breakfast hit the spot and that you found a delightful Chinese restaurant nearby! We’re so pleased you had a satisfying stay and hope to welcome you back soon. Warm regards, Vicki Duty Manager Mount Royal Hotel Princes Street City Edinburgh

住宿方回覆: Dear Guest, Thank you for choosing to stay with us again after your trip to the Scottish Highlands! We're glad you enjoyed your room with a view of Princes Street – it truly is an unbeatable view. We look forward to welcoming you back on your next visit!Warm regards, Duty Manager Mount Royal Hotel Princes Street City Edinburgh

住宿方回覆: Dear Mialemon,Thank you for your kind review. We're delighted to hear that you enjoyed our convenient location, the view, and the cleanliness of our hotel. It’s great to know that our staff provided enthusiastic service. We hope to welcome you back soon.Kind regards,Duty Manager

住宿方回覆: Dear Guest, Thank you for your feedback. We're glad you enjoyed our prime city centre location, with Edinburgh's landmarks just steps away. Being in the heart of the city, space is limited, but we strive to use it efficiently while maintaining cleanliness and comfort. We hope the location's convenience outweighed the room size, and we look forward to welcoming you back on your next visit to Edinburgh!Kind RegardsVicki Guest Care Manager

住宿方回覆: Dear Guest,Thank you for your feedback. We’re delighted to hear that you enjoyed our convenient location near the train station and attractions. I apologise for the issues you experienced with our complimentary WiFi. We are currently upgrading our system, which is unfortunately causing intermittent disruptions.We appreciate your understanding and are glad to know you had a satisfying stay at the Mercure Hotel in Edinburgh. We hope to welcome you back soon!Kind regards,Vicki Guest Care Manager

住宿方回覆: Dear Guest, Thank you for your review. We’re delighted you enjoyed the view and the convenient location near the train station. It’s great to hear you appreciated the bathroom facilities and had a pleasant shower. We hope to welcome you back soon!Kind RegardsVicki Guest Care Manager

住宿方回覆: 尊敬的客人，感謝您的回饋。不幸的是，作為一家市中心酒店，空間非常寶貴。我們會將您對儲存選項的意見轉達給管理階層。我們的所有價格均根據當地市場標準制定。對於由此給您入住期間帶來的任何不便，我們深表歉意。關於您最近的體驗，我們很遺憾地聽到有關房間大小、浴室空間以及冰箱和瓶裝水等設施的可用性的問題。對於這些方面沒有達到您的期望，我們深表歉意。並在未來為您提供更滿意的體驗。

住宿方回覆: 尊敬的客人，感謝您的回饋。我們感謝您對飯店的位置和靠近火車站的評價。對於您入住期間隔音問題和乾擾造成您的不便，我們深表歉意。您的意見已轉發給我們的管理團隊。您的回饋意見將與我們的團隊分享以供進一步審核。我們致力於為所有客人提供滿意的用餐體驗。對於此次您的體驗未能達到預期，我們深表歉意。

住宿方回覆: Dear Guest,Thank you for your lovely review. We’re pleased you found our location convenient and appreciated the cleanliness and recent renovations, especially in the bathroom. It’s great to hear you enjoyed the modern design and comfort of your room. We look forward to welcoming you back for an even more enjoyable stay.Kind regards Vicki guest care manager

住宿方回覆: Dear Guest, Thank you for sharing your experience. We’re glad you enjoyed our Princes Street location. I will pass your comments on to our housekeeping and front office manager to prevent any recurrence. While I’m pleased the issue was ultimately resolved, I apologise for the initial inconvenience you encountered. Kind Regards Vicki Guest Care Manager