倫敦赫恩德昂普瑞米爾飯店 -海德的評論

酒店硬件設施還可以，唯一的缺點就是連不限速的網竟然還要收費，而且最關鍵的是交了錢之後的網仍然很卡，房間裏信號也很差

房間很一般，交通也不是很便利，走路到地鐵站要20分鐘，酒店沒有健身房和游泳池，衹能説在倫敦一個很便宜的選擇

不錯，床很舒服。就是退房的鬧鐘很嚇人，以為是火警…..嚇了一大跳。其他都還挺好的，周邊比較偏僻，去火車站要走十幾分鍾。

環境舒適𡨴靜，要拍卡上樓，有安全感。 24小時check in, 方便快捷。😊

交通頗方便，酒店餐廳環境和食物不錯，但清潔房間必須經前台安排。

搭乘 83 號公車可輕鬆前往 Hendon Central 和 Golders Green。步行 5 分鐘即可抵達 Sainsbury。科林代爾附近有更多商店、餐廳和酒吧。房間不錯，很喜歡空調。早餐不錯。

友好的員工 貝德伯格出現了，但我們換了房間。 沒關係。 早餐很美味。

I was extremely disappointed with my recent stay at the hotel. The conditions were less than satisfactory, with burnt curtains and a smell of smoke permeating the room. The service I received was subpar, not at all reflective of the high price I paid for the room. I had expected more for the amount of money I spent. Considering the issues I encountered during my stay, such as the room conditions and the waste of my time, I believe some form of compensation could have been offered. Perhaps a complimentary breakfast or a room upgrade could have made up for the inconvenience I experienced. While I understand that mistakes happen, the lack of attention to detail and customer service was truly disappointing. I hope that in the future, the hotel takes more care in ensuring their guests have a pleasant and comfortable stay. The man with the glasses at the front desk was very unhelpful and very off putting

Booked this hotel for the night as we were attending the Taylor Swift concert. When we arrived it seems everyone else had done the same thing and the waiting area and restaurant area were filled with people getting ready for the concert as we were told there was no early check in available. Once it reached 2:50 people had began queuing so we could get checked in quickly and finish getting ready for the concert. It took us an hour from this point to actually make it to our room despite only being about 10 people back from the front of the queue. There was 1 desk and 2 employees checking people in, however there were also 2 kiosks next to this desk that were for some reason closed. The staff were taking at least 5 minutes with each person and weren’t announcing any problems so nobody knew why it was taking so long. The room itself was great as were the breakfast options, I can’t fault the hotel much overall, great location really close to wembley stadium. I just wish the staff were more organised when it came to checking people in as I find it hard to believe they didn’t know people would be staying there for the concert. I only hope things ran smoother for the people attending the concert the other nights.

The organisation on night 1 of our stay (21.06) was SHOCKING. We arrived at 1230pm for early check in just to be told that we couldn’t check in until 3pm along with at least 10 other groups of people trying to get ready for the eras tour. We then had to get ready in the disabled toilet which was less than ideal and then, once we were ready at 230, we returned to the reception to find it FULL of people waiting to check in (this was also overflowing into the restaurant). There was no system in place so people that arrived at 230 were receiving their rooms before us and each check in took a minimum of 5 minutes meaning that we didn’t even check in until 330 (3 HOURS AFTER WE ARRIVED!). This service was shocking and the person who I believe was the manager on the desk seemed so unbothered with not so much as an apology. We were planning on staying at a premier inn for a future show, however, we have now made other arrangements due to such a poor service. I would never stay at this hotel again which is a shame after so many previously good experiences with a premier inn.

We attended the ‘eras tour’ on the Friday 21.6.24 at Wembley. Check inn took an hour plus, lots and lots of very upset and confused people trying to check in. We ‘checked in’ at about 2:15 and had to ask what on earth was going on at about 3:30, massive queue out the door and people getting ready in the closed restaurant. Zero communication as to what was going on, apparently no rooms ready until gone 3:30pm onwards when we had paid £179.00 for a 3pm check in. We sat around for over an hour not knowing what was going on. We asked if we could please speak to a manager and was informed the lady on the desk was the manager? There was also a man walking around with a bit of paper every 5 mins but not seeming to do anything to help anyone? Lots of people including ourselves had their evening ruined because of this stay. We very nearly could have missed the concert if we hadn’t been pushy. Once we got in our room it was not clean, clearly they hadn’t had time to clean it. The bathroom in particular was not clean. The staff at breakfast the next morning were much better, however the plates were filthy when we went to get our food. Such a poor experience and very much unlike any experience I have ever had at a premier inn before. The complaints process is also very poor, the staff wouldn’t give us a complaints form when we asked for one so have had to do this online, this is called a ‘feedback form’ however and no option to really complain about our experience. It also takes about ‘35 days’ to process the complaint, which is roughly how long it seemed to take to check in to this hotel. Very poor service and we won’t dare stay again.

we went to see a band at wembley on their only uk tour as the premier inn at wembley was full before we could blink we booked the hendon along with lot of other fans of the band. nice place looks bit ropy on the street but we didnt hear anything. nice cafe/shop next door to the hendon but staff was not too friendly there. staff were ok on check in but was quite rude on leaving receptionist looked like he was growling at everyone.

這家酒店的工作人員非常樂於助人。當我意識到我帶錯了倫敦手機充電器時，工作人員讓我借用他的充電器，這樣我就可以為手機充電。工作人員也很靈活地讓我預訂早上的早餐。房間對於Premier Inn來說是相當標準的，你總是可以依賴一張舒適的床和一個設備齊全的浴室，即使它有點簡單。儘管工作人員很棒，而且酒店也沒有任何問題，但我不確定我是否會再次住在這裡，因為該地區感覺不安全。在我住宿期間，有人在飯店外的停車場闖入了他們的貨車。

在過去的 4 個月裡，我在這裡住過很多次。客戶服務絕對令人驚嘆。工作人員總是那麼樂於助人，尤其是Aulona 和Ransalu 食物不是最好的，但就酒店食物而言還可以，眾所周知，廚師們在廚房裡吵架的聲音相當大，這在試圖享受美食時會分散注意力。床上偶爾有頭髮沒有什麼幫助，但樂於助人的工作人員很容易就糾正了。但整體來說這是一家非常值得入住的飯店。