阿什克羅夫特公寓

Me and my 3 other friends had arrived at the Ashcroft apartment where there was no one to let us in for our stay for two nights. We called Collin the caretaker who’s number was provided for our needs numerous times and he didn’t pick up once. We then had to go round the back to find an open door and awake someone from their room at 12:30 to ask how on earth we get in our room. The man kindly told us which room Collin was in and we knocked on his door for about half an hour for him to keep telling us he was coming, which he didn’t. After this half hour Colin finally came to the door and told us there was no room for us. Being 4 young girls 5 hours away from home, this was really scary. We had paid around £400 prior to our stay when we had originally booked to pay on the night. So at this point we are £400 down with no where to stay. Colin had absolutely no idea how to resolve this issue and basically sent us on our way. He kept trying to call Matthew the owner to help him, but he is in Spain and would not answer any of his calls. We had to find else where to stay for our weekend away which costs us each another £110. The service we experienced was absolutely disgusting and the place was an absolute disgrace. We now cannot get hold of Matthew for our refund so we will now be forced to take legal action. DO NOT BOOK TO STAY HERE. (Pictures are from a room one of the guests showed us that they were originally given, they then got moved into someone else’s apartment while they were out and all of their belongings were moved)

Really lovely stay, we stayed for out little ones 5th birthday as we were visiting Legoland for the day. The staff were friendly and left balloons and chocolates for our little one. Really spacious and handy for everything

Our stay at The Ashcroft Apartments was extremely disappointing and frankly, disgusting. The moment we checked in, we found a severe and unacceptable lack of hygiene, specifically visible dried fecal matter on the outside of the toilet (as shown in the attached photos). This is a basic sanitation failure and made the apartment feel immediately unlivable. My wife has a serious medical condition (cancer) and multiple allergies, which makes hygiene a critical concern for her health and well-being. Finding such a major issue made her feel truly terrible and unsafe, completely ruining the start of our trip. When we contacted the owner/management to report the issue and request a refund, their response was appalling. Instead of being apologetic or accommodating, the owner insulted us and accused us of "making this up," despite the clear photographic evidence. He refused to issue a refund. The combination of filthy conditions and the disrespectful, hostile response from the owner is completely unacceptable. For your own health, safety, and peace of mind, I strongly urge everyone to avoid booking The Ashcroft Apartments. You deserve better, and certainly a host who will treat you with basic human decency, especially when a serious problem like this is raised.

Stayed 2 months during building work at home, hot water only on between 5-8am and 5-8pm No heating, had to buy an electric fan heater for the room, we were supposed to be staying an extra week but came back after a night out and they had given the room to someone else, no idea how they knew we weren’t there the night before other than physically going into the room to check, we left and never went back even though they tried to give us another room. strangest thing was the caretaker guy just kept appearing when you least expect it, like he was watching you, stunk of **** and very loud at weekends in the room above.

Not suitable. No recycling facilities. No thermostat in rooms. No cooking facilities in the room so quite hard to call it a studio. No tumble dryers “apparently not allowed” but every other place in manchester has them. “Hard to collect mail” “Rooms need a refurb. Also Colin watches everything your doing