住宿方回覆: Dear Helen,Thanks so much for your kind review! We're thrilled to hear you enjoyed your stay and especially appreciated the amenities and cleanliness — our team works hard to keep everything spotless and welcoming.We’re glad the surroundings and service met your expectations, and we’re always striving to make every guest experience even better. Your feedback is truly appreciated and helps us continue to grow.Hope to welcome you back again soon!Kind regardsJane StandingGeneral Manager
住宿方回覆: 尊敬的賓客,非常感謝您精彩的評價!我們很高興聽到您擁有如此美好的住宿體驗,並且我們精心準備的遊樂區、睡前牛奶和餅乾等服務,讓您的入住體驗更加愉悅。營造溫馨舒適的家庭氛圍對我們來說至關重要,我們很高興您感受到了周到的照顧。我們非常感謝您的好評,並期待未來再次歡迎您再次入住!此致 總經理 Jane Standing
Excellent hotel, very clean and extremely helpful staff ..allowed me a late check out free of charge .
翻譯
住宿方回覆: Dear Kev,Thank you so much for your glowing review! We’re absolutely thrilled to hear you had such an outstanding stay with us—from the sparkling cleanliness to our helpful team.It was our pleasure to offer you a complimentary late check-out; we’re always happy to accommodate when we can to make your visit as smooth and relaxing as possible. Your kind words mean the world to us, and we hope to welcome you back soon for another memorable experience!Kind regardsJane StandingGeneral Manager
住宿方回覆: Dear Reviewer,I was delighted to learn you enjoyed your recent stay at the hotel.So pleased to note the team were able to move your reservation from a double room to a twin room.Guest feedback is so important to us so many thanks for sharing your views.We hope to welcome you back to the hotel on a future occasion.Kind regardsJane StandingGeneral Manager
M225087****
雙人床房(帶梳化床)
入住於 2024 年 9 月
家庭出遊
8 則評論
8.5/10
很好
發布於 2024 年 10 月 12 日
看介紹還以為這家比較新 其實還是蠻舊的一家holiday inn 還好有餐廳可以吃晚餐。房間就一般般吧。
住宿方回覆: Dear Reviewer,Thank you for sharing your thoughts with us. We appreciate your honest feedback. We’re sorry to hear that the hotel didn’t meet your expectations, but we’re glad you enjoyed the convenience of our on-site restaurant.The hotel underwent a £3.5M refurbishment in 2023 which included all guest bedrooms.We strive to provide a comfortable stay for all our guests and we hope to have the opportunity to welcome you back in the future and provide a more satisfying experience. Safe travels!Kind regardsJane StandingGeneral Manager
Shijiegailiuzi
雙人床房(帶梳化床)
入住於 2025 年 7 月
好友出遊
61 則評論
10/10
超棒
發布於 2025 年 11 月 11 日
離小豬佩奇遊樂場很近,很方便。
訪客用戶
雙人床房(帶梳化床)
入住於 2025 年 6 月
家庭出遊
4 則評論
10/10
超棒
發布於 2025 年 7 月 24 日
Wonderful stay& great location
翻譯
住宿方回覆: Dear Lilian,Thank you so much for your wonderful review! We're delighted to hear you had an outstanding experience and enjoyed our great location—it's always a joy to know our guests feel truly at home.Your kind words about the amenities, cleanliness, surroundings, and service mean a lot to us. We’d love to welcome you back again soon for another memorable stay!Kind regardsJane StandingGeneral Manager
M467995****
標準房
入住於 2025 年 6 月
獨自出遊
22 則評論
10/10
超棒
發布於 2025 年 7 月 13 日
Friendly staff, quiet room👍
翻譯
住宿方回覆: Dear Reviewer,Thank you so much for your glowing review—it truly made our day! We’re absolutely delighted that everything from the amenities to the cleanliness and surroundings hit the mark for you. It’s wonderful to hear our team’s friendliness and your quiet, restful room helped make your stay outstanding.We hope to welcome you back again very soon for another perfect visit!Kind regardsJane StandingGeneral Manager
M304149****
標準房
入住於 2024 年 8 月
家庭出遊
1 則評論
9.5/10
極佳
發布於 2024 年 9 月 24 日
環境優美 服務好,就餐環境舒適
住宿方回覆: 謝謝你的客氣話。我們希望您再次入住我們酒店。
Taqi Zaidi
雙人床房(帶梳化床)
入住於 2024 年 11 月
家庭出遊
1 則評論
8.0/10
很好
發布於 2024 年 12 月 23 日
Overall a good experience
翻譯
住宿方回覆: Dear Taqi,Thank you for your feedback! We're pleased to hear you had a good experience with us. Your comments are appreciated and help us continue to provide excellent service. We look forward to welcoming you back in the future!Kind regardsJane StandingGeneral Manager
訪客用戶
1超大特大床標準房帶小冰箱
入住於 2025 年 2 月
商務出差
172 則評論
10/10
超棒
發布於 2025 年 3 月 26 日
Extremely friendly service
翻譯
住宿方回覆: Dear Guest,Thank you for your fantastic 5-star review on Trip.com! We are thrilled to hear that you found our service to be extremely friendly. Your kind words mean so much to us and serve as great motivation for our team to continue delivering exceptional hospitality.We hope to have the pleasure of welcoming you back soon for another wonderful stay!Warm regards,James Mahaffey - Sales Manager