南安普敦伊斯特雷格假日飯店的評論

住宿方回覆: 親愛的Yong，感謝您給予我們如此高的評價和全場滿分，我們很高興得知您對我們的設施、清潔度、環境和服務都非常滿意。尤其令我們欣慰的是，我們優越的地理位置和美味的早餐也為您的入住體驗增色不少。然而，很抱歉您入住期間停車位有限。我們深知便利的重要性，也明白尖峰時段停車位需求量大，因此我們一直在不斷改進，力求為客人提供更清晰的指導和更多選擇。我們衷心感謝您的回饋，並期待您的再次光臨。此致，Jane Standing 總經理

住宿方回覆: Dear Helen,Thanks so much for your kind review! We're thrilled to hear you enjoyed your stay and especially appreciated the amenities and cleanliness — our team works hard to keep everything spotless and welcoming.We’re glad the surroundings and service met your expectations, and we’re always striving to make every guest experience even better. Your feedback is truly appreciated and helps us continue to grow.Hope to welcome you back again soon!Kind regardsJane StandingGeneral Manager

住宿方回覆: 尊敬的賓客，非常感謝您精彩的評價！我們很高興聽到您擁有如此美好的住宿體驗，並且我們精心準備的遊樂區、睡前牛奶和餅乾等服務，讓您的入住體驗更加愉悅。營造溫馨舒適的家庭氛圍對我們來說至關重要，我們很高興您感受到了周到的照顧。我們非常感謝您的好評，並期待未來再次歡迎您再次入住！此致 總經理 Jane Standing

住宿方回覆: 尊敬的評論者，感謝您分享您最近入住期間的回饋和照片。我們的無障礙客房沒有浴缸，但飯店其他 127 間臥室均設有浴缸。希望您未來能再次入住我們酒店。此致，Jane Standing 總經理

住宿方回覆: Dear Kev,Thank you so much for your glowing review! We’re absolutely thrilled to hear you had such an outstanding stay with us—from the sparkling cleanliness to our helpful team.It was our pleasure to offer you a complimentary late check-out; we’re always happy to accommodate when we can to make your visit as smooth and relaxing as possible. Your kind words mean the world to us, and we hope to welcome you back soon for another memorable experience!Kind regardsJane StandingGeneral Manager

住宿方回覆: 親愛的瑪麗安，非常感謝您的精彩評價！我們很高興得知您和您的家人，特別是孩子們，在入住期間度過瞭如此美好的時光。得知我們的設施和服務人員為您提供了優質的服務，並讓您擁有了愉快的體驗，我們感到非常榮幸。您的讚美對我們意義非凡，我們期待您下次光臨，再次為您帶來難忘的入住體驗！此致，簡‧史坦丁 總經理

住宿方回覆: Dear Reviewer,I was delighted to learn you enjoyed your recent stay at the hotel.So pleased to note the team were able to move your reservation from a double room to a twin room.Guest feedback is so important to us so many thanks for sharing your views.We hope to welcome you back to the hotel on a future occasion.Kind regardsJane StandingGeneral Manager

住宿方回覆: Dear Reviewer,Thank you for sharing your thoughts with us. We appreciate your honest feedback. We’re sorry to hear that the hotel didn’t meet your expectations, but we’re glad you enjoyed the convenience of our on-site restaurant.The hotel underwent a £3.5M refurbishment in 2023 which included all guest bedrooms.We strive to provide a comfortable stay for all our guests and we hope to have the opportunity to welcome you back in the future and provide a more satisfying experience. Safe travels!Kind regardsJane StandingGeneral Manager

住宿方回覆: Dear Lilian,Thank you so much for your wonderful review! We're delighted to hear you had an outstanding experience and enjoyed our great location—it's always a joy to know our guests feel truly at home.Your kind words about the amenities, cleanliness, surroundings, and service mean a lot to us. We’d love to welcome you back again soon for another memorable stay!Kind regardsJane StandingGeneral Manager

住宿方回覆: Dear Reviewer,Thank you so much for your glowing review—it truly made our day! We’re absolutely delighted that everything from the amenities to the cleanliness and surroundings hit the mark for you. It’s wonderful to hear our team’s friendliness and your quiet, restful room helped make your stay outstanding.We hope to welcome you back again very soon for another perfect visit!Kind regardsJane StandingGeneral Manager

住宿方回覆: 謝謝你的客氣話。我們希望您再次入住我們酒店。

住宿方回覆: Dear Taqi,Thank you for your feedback! We're pleased to hear you had a good experience with us. Your comments are appreciated and help us continue to provide excellent service. We look forward to welcoming you back in the future!Kind regardsJane StandingGeneral Manager

住宿方回覆: Dear Guest,Thank you for your fantastic 5-star review on Trip.com! We are thrilled to hear that you found our service to be extremely friendly. Your kind words mean so much to us and serve as great motivation for our team to continue delivering exceptional hospitality.We hope to have the pleasure of welcoming you back soon for another wonderful stay!Warm regards,James Mahaffey - Sales Manager