舒蘭德飯店(The Shurland Hotel Gym Spa)

Room was cold, no jacuzzi bath as advertised, smaller bed than stated. Uncomfortable bed. Breakfast was meant to be included but we got told we had to pay £5 each… If you are looking at staying here I highly recommend taste buds the burger van across the road does breakfast, chips, burgers and even steak!!

The hotel itself seemed ok but we were only there one night and didnt spend a lot of time there. The bed sheets were clean but the room itself wasnt. It looked like years of thick grey dust built up on the light fitting, floor needed hoovering too. Staff were friendly and helpful. Ok for a very short stay if your not expecting much

Given previous reviews, I was pleasantly surprised by our stay at the Shurland. Yes, the room was basic and a bit tired but it was perfectly serviceable and the staff were very pleasant, attentive and helpful. Our ensuite was spotless, and bedding and towels were clean and fresh. Our room faced the road (with a view of the castle pub) so there was quite a bit of noise from the street, but this was not the fault of the hotel. We can't comment on breakfast (we didn't eat in the hotel) nor the spa or gym (these facilities were closed during our stay). If you're looking for a luxe stay, The Shurland is probably not the venue for you - but as a place to sleep, it was perfectly fine!

Me and my Sister stayed for one night and the staff were very kind and ever so helpful. Lovely room and it was just what we needed for a couple of days in Leysdown. Very reasonable priced. We will definitely go back there again.

Wasn’t as bad as other reviews made out. A pleasant chap on reception, although communication was a little tricky, we got there through a bit of charades, the room was dated and there’s no bar/restaurant as advertised. In our room the Tv was fixed to the wall where you couldn’t watch it from the bed. Towels smelt musty. A budget hotel, ok for an overnight stay if on business. I’d be well upset if I was on holiday!!

Had used this hotel previous and had a good stay. Arrived this time, checked in and went to room and very quickly turned around and checked out. Room was dirty and grubby. There was only one pillow on a double bed. didn't do a full inspection as i saw enough straight away. went back to reception and aired my complaint to be greeted with "oh Ok then" no apology, no trying to sort the issue or offer of a different room. He really didn't care. I since put a complaint in via ********** and asked for a refund as never stayed as it was that bad and they haven't been helpful either.

Hotel was clean but dated. Service was not good booked room with buffet breakfast but never got any breakfast even after showing our confirmation Evening receptionist was polite but daytime one was quite rude. Asked for owners contact details to complain but was told he did not know who owner was. Not very helpful so left without breakfast as restaurant was locked and they had no intention of providing any food. Bar was there but could not use

This is the worst hotel I have ever stayed at by far. Black mold on the windows of the honeymoon suite, Jacuzzi bath that is broken. Very squeaky four poster bed. When highlighting to the manager the cleaning staff became abusive. The receiption staff tried to charge 5 pounds per person for breakfast which was included in booking. There is no hot food available for breakfast only stale crumpets and muffins, Dirty glasses and cutlery. The manager stated the locals are happy with the condition of the rooms which will explain what sort of people stay and work at this hotel. Avoid at all costs if you want a clean healthy night stay. Avoid taking your children here as it would be damaging to there health and given the abusive behaviour from the cleaners when trying to speak with manager it would not be suitable for a yound child to see or hear that behaviour from an adult. Due to Corona virus you would think there are measures in place to ensure the hygeine is the top priority. Hotels have refused to give a refund

Doors missing on cupboards. Walls paper thin. Kept awake most of the night from the sounds of the couple next door **********. Also beds were very lumpy