斯普林菲爾德市中心萬豪飯店(Marriott Springfield Downtown)

The stores and the area were dirty and closed the surrounding downtown area very dirty and trashy looking. I enjoyed my stay. The hotel and the property surrounding it was nice. I did not received the breakfast i paid for in advance and there was no staff available all weekend I waited over three hours for housekeeping services

The hotel is conveniently located, front desk staff very pleasant. The main issue was that there was no soap for the bathroom sink. When I called down, they said the entire hotel was out of soap, which was really weird. We had to step into the shower to get shower gel every time we wanted to wash our hands at the sink.

We switched from the Sheraton to the Marriott after it was refurbished. Everything is nicely updated except for poor lighting in the room. Unfortunately the service left much to be desired. For example, the room was not cleaned by 330 pm and when requested the front desk staff were belligerent and uncooperative.

I did not appreciate the extra charges for Breakfast, particularly as a Bovary Member and the Room Rate also double charged for parking once by Hotel and once at Lot C exit because the reader would not recognize prepayment and I had to charge to my Credit Card

I like the esthetics of the property. Modern. Clean. Compact. We had a corner room on 12th floor. Pleased. However, no free internet. No complimentary breakfast with *******, and parking was an additional fee.

Best hotel in Springfield. Not Celt renovated with great service. Nice lobby bar. Only negative is bathroom very small

I had a very enjoyable stay. The staff was super friendly, and the hotel was clean and comfortable.

It's proximity to Mass Mutual Center and MGM Grand was great. There's not enough staff at this Marriott. There was no hair dryer in the room and it took 1/2 hour to get it to me. Room Service took so long we had to leave and met the server in the hallway with the food. Toilet paper holder was broken, M&Ms on floor near the bed, empty Kleenex box, and when housekeeping came in our second morning, the top sheet was crumpled at the foot of the bed and I had to re-make it. Even the front desk could not get through to housekeeping for us - they weren't picking up the phone due to lack of staff.

The room was bigger than we expected. There were lots of charging ports. The only bad thing was some mold on the ceiling of the bathroom. Other than that the room was very clean. After our concert, we went to the bar and waited for 20-25 minutes. No one waited on us, so we left and went back to our room.