詩人之家(Poets House)

Great breakfast, beautiful rooms! Close to the Cathedral and schools nearby.

Lovely hotel, car park is a way off but you can drop and pick up luggage which helps. Our ground floor room was spacious and well furnished but it looked onto the main road which meant the curtains needed to be closed for privacy. Staff were very helpful, well trained and polite. Food and drink which was tried was good too!

Check in & Reception staff were very welcoming and professional. Amazing job! Bar staff matched that feel too. The staff in the restaurant in the morning were very young and did not match the rest of standards as they were not on top of things. Refilling juice, replacing glasses, taking orders all very slow. Which was a shame as the food itself was great. There was a wedding on the Friday night and we had dinner in the restaurant, the bar staff had reserved tables in the bar for diners, which I thought was a great touch and very welcomed :-)

My husband and I were staying in Ely for the weekend and decided to have a treat and stay at Poets House. Pleasant staff on arrival who advised about car parking (secure off site, about 5 minutes walk away). Hotel was very nice, large bedroom with huge bath in, great view overlooking Ely Cathedral. Usual facilities, although trying to find somewhere to plug kettle in was difficult, ended up putting it on under bedside table! Nice en-suite with rain shower. We went down to breakfast quite early on the Sunday morning and ordered our food. There was cereals, juices, fresh fruit, yoghurts, pastries to have while waiting for your cooked breakfast. We had quite a wait and eventually asked where our breakfast was; we were told it was coming. Two other groups had come for breakfast in the meantime and had both had their cooked breakfast. When it came it was very disappointing. My scrambled eggs looked like they had been sitting somewhere, congealed and grey looking and they had forgotten the baked beans I had ordered. My husbands full English was very poor also, one bit of bacon and a very cheap and chewy sausage. I would have expected far better from this hotel. Check out was poor, no customer service. We were not asked if we had had a nice stay etc. A lovely hotel but very much let down by cooked breakfast and customer service. Had a lot better hotel stays for half the price.

Overall the hotel was fabulous. Lovely clean communal areas and superb suite. Bar was cozy and inviting and the breakfast was lovely with quality ingredients. The only negative was the evening meal. We both found it to be uninspiring, basic and with not a lot of finesse. Other than that the overall experience was a really good one.

The location was stunning, staff fantastic, high quality food. This was a exceptional place to stay, room 16 had wonderful views and amenities.

Quality hotel in Ely in perfect location. Good bar and hotel food. Amazing breakfast. Car parking is offsite in public car park with private section with barrier. No problem with leaving my Jaguar F Type parked for 2 days.

This is a very nice hotel in a great location, directly opposite the cathedral. The bar area and breakfast were very good and the room was clean and spacious. There were a couple of small issues with the servicing of the room (towels etc) but these were sorted quickly when raised. All the staff were friendly and helpful but I must mention Jordan on reception whose customer service during our stay was excellent.