靠近東巴吞魯日縣路易斯安那州舊州府的飯店

The Hotel Indigo has a great location in downtown Baton Rouge. It's within walking distance of pretty much everything to do and see, including museums, the convention center, bars/restaurants, and office buildings. While IHG's Hotel Indigo brand is supposed to be an upper-upscale full-service, boutique-inspired brand, the Hotel Indigo in Baton Rouge felt more like a generic Holiday Inn Express or Fairfield Inn. No doorman or bellman. No offer of assistance with luggage. No newspapers. Bar doesn't open until 4pm, which means you can't get a drink until then. There's no all-day F&B nor is there a pantry or gift shop selling non-alcoholic drinks and snacks. So I couldn't even get a bottle of Diet Coke. The restaurant wasn't open for dinner when I stayed because the hotel lost its kitchen staff or staff members. At breakfast, the restaurant was very basic. There's no real table service. The breakfast menu consists of three or four egg options with all orders placed at the counter. No coffee refills and the orange juice is sugary orange juice from a mini-bottle. No oatmeal, no fresh berries and fruit, no yogurt, etc. There were some breakfast pastries at the counter but they looked old.  The atmosphere and food quality at Starbucks or McDonald's is better. The public spaces and guest rooms were very old and tired with extensive wear-and-tear. At the minimum, carpet in the hallways needs replacement as does some of the furniture in guest rooms. There are no USB outlets in the room. Only two or three accessible electrical outlets to charge assorted devices. That's just not acceptable in the year 2022. The clock-radio had iPod/iPhone docking capability ... maybe 10 or 12 years ago. We're talking like an iPhone 3 technology. No water was provided in the room. The mini-fridge and microwave were just haphazardly placed on the floor against a wall. The air conditioning unit was horrible. If you turned it on, the room was freezing even with the temperature set at 68 or 70 degrees. It never seemed to go on auto and stop running. I had to shut it off and sleep in a room that was about 73-74 degrees. I was woken up at several points during the night by what felt like earthquakes. I assume it was the elevator behind my room. Despite requesting a room away from the elevator, I was placed in a room right next to the elevator. The bathroom was dirty. Mold or mildew throughout shower. Old tiles that needed regrouting. Hair on face towels and throughout the floor of the walk-in shower. Everything just looked old and outdated. More like a dorm or locker room bathroom than an upscale boutique hotel brand. No mouthwash or other toiletries in the room. No bathrobe or slippers. The gym was well-equipped but, like everything else, was outdated. The equipment was a couple generations outdated. The general manager was apologetic and compensated me with a significant number of IHG points. While that was gracious of him, the fact remains that the hotel is

到了酒店沒人在前台等了大概10分鐘有人幫我,訂了2間房住5月1日一晚1號房間被預訂爲殘疾人的“2大號標準連通卷 Shwr”。2號房間被預訂爲“1大牀套房”。下午入住後,我們到達我們的客房,發現它們不是我們預訂的。去櫃檯時,店員告訴我,1號房間沒有2號標準蜂窩通道,他們沒有殘疾人房,但他們有一個無障礙房間,沒有無障礙淋浴間和2張大牀。2號房間被保留爲“1張特大牀套房”,他們可以爲我找到一個。如果那個房間不存在,爲什麼H.I.會允許我預訂一個被描述爲“2張標準蜂房”的殘疾人房間?在房間,我試圖登錄網絡,但發現Wi-Fi不工作。我再次走到前台,那裏的職員確認Wi-Fi不工作,已經在外面待了一整天。期間。她沒有主動做任何事。顯然沒有人對此她做了任何努力。在我進行一些催促後,她打電話給酒店經理,後者告訴她要查閱程序手冊以瞭解該怎麼做。打開手冊,她發現她應該打電話給技術支持。期間。經過一番進一步的催促,她給技術支持人員打了電話,說他們“會努力的”。這是不可原諒的,因爲當早上發現Wi-Fi功能下降時,就應該立即採取行動。顯然,這位職員不想被打擾。Wi-Fi確實在一段時間後回來了,但帶寬非常低。與我常去的其他H.I酒店相比,酒店本身似乎有些被忽視,好像管理層在尋找維護它的最便宜的方式(廉價的面巾紙,便宜的廁所紙,對公共空間的半心半意的清潔等等)。員工們並不那麼友好。他們從我這裏得到至少一個明星的唯一原因是早餐很好。以後我肯定不會住這家特別的酒店了

我和丈夫住得很棒。房間很乾淨,牀很舒服。那天晚上給我們辦理入住的傢伙很好,很友好。早餐還可以。靠近商店和餐館。我們一定會回去再次入住。感謝您的入住。

My company had reserved the conference room and paid extra for the audio/visual package. When we arrived, the only AV equipment was a TV with no remote. The projector had no cables to connect it to the TV...which didn't matter since we didn't have the remote to change the input settings. I called the manager, Dennis Quinn, but he was absolutely no help. He blamed it on my boss, saying that we agreed to bring the equipment ourselves. This was a blatant lie since we agreed to pay extra to use their equipment. The rooms are not maintained well. Electrical switches didn't work, outlet covers were broken and cracked. I had mold in my shower while my manager found a box of condoms in his night stand. Thankfully the La Quinta nearby had a conference room available as well as rooms for our employees. We moved there and were very pleased. One note...the front desk (Maxine???) and maintenance personnel worked tirelessly to fix the situation, but their manager set them up for failure by not providing them with the tools they needed.