This hotel was awful! We checked into our room, then headed to the mall. When we got back, we discovered our toilet wasn’t working. The hotel switched us rooms (as they should), but the next one was dirty! Switch again and this one was somewhat fine - clean bed and functioning toilet. We go to check out the next morning and speak to the assistant manager and he was disappointed to hear about our stay, but couldn’t refund us because we’d already paid through *******. He offered us a free stay next time. Fast forward a few days and we check our credit card statement and the hotel charged us $209. Remember, he could refund us because we already paid through *******? We contacted the hotel right away, but we got no response to our email and no one returned our call. So now we’re disputing the charge with the credit card. We will never, ever stay at this hotel again.
翻譯