杜塞爾多夫 1區-Carlstadt的 4 星級飯店

描述您在酒店中體驗到的服務 告訴我們您對房間的體驗 評價一下環境和設施 上傳真實拍攝的酒店照片 說說酒店的優點和缺點

I stayed at this hotel for two days when visiting Düsseldorf with my family. The hotel is well located, at the end of Königsallee, the city’s main shopping street. A subway station is located just across the street. There are also a couple of restaurants across the street and two supermarkets behind the hotel. We stayed in a twin room on the top floor which was clean and reasonable in terms of size. The sink was broken but water didn’t leak. The breakfast buffet has few options for a 4-star hotel, there is hardly any fruit and milk alternatives are not available in the buffet, you need to order. Be very careful with charges to your credit cards. The hotel blocked 350 euros on my credit card upon arrival and this amount was not released when I paid for my stay. It’s been a month that I stayed at this hotel and they are still withholding the amount.

酒店位置絕佳，靠近萊茵塔、老城區、阿爾特施塔特、杜塞爾多夫等地。我們的房間麪朝街道，儘管我們是在周末入住的，但是房間朝向絲毫不影響我們的睡眠。房間既乾淨又舒適，員工也很友好，不論和那哪個員工說話，她們似乎都能講一口流利的英語。在我們入住期間，每天安排自助早餐的那位女士超級可愛，但是我們覺得早餐供應的種類有點少，畢竟它那麼貴...比如增加一些切好的蔬菜就更好了（就像這樣的一些小事兒）！

離火車站大概五六分鐘的距離，房間不大但是很乾凈。本來預定了一間雙牀然後被通知沒有房間了所以取消了第一個訂單，又訂了一個大牀房，但是到店裡的時候前台表示我們預定了兩間房，他們並沒有收到取消訂單的消息，導致我們在大廳等了將近半小時，後來還是沒有收到取消信息，前台讓我們先去房間過一小時再下來一次，總之平台與酒店的銜接不是太好。

若想要遊覽杜塞爾多夫，弗裡茨杜塞爾多夫國王大道飯店將會是一個不錯的的住宿之選。著名的景點Bergischer Lowe、The Golden Mule和Graf Adolf Platz均可步行很短距離到達。所有極具特色的客房都配備有房內保險箱和空調，讓您感受到更加貼心細緻的入住體驗。瓶裝水可供使用，便捷的客房設施定能讓您倍感舒適。浴室內提供拖鞋和吹風機，讓您感受到賓至如歸的享受。飯店設有酒吧，您可在這裡放鬆身心，享受貼心的服務。倘若您覺得飯店的餐飲服務無法滿足您的需求，附近的Vapiano（西餐）、Kushi-Tei Of Tokyo（日本料理）和Et Kabuffke（其他）不妨可以試試。飯店提供的休閒設施，旨在為旅客營造多姿多彩、奢華完美的住宿體驗。提供乾洗服務，為您的旅途省心。

如果您在杜塞爾多夫停留超過 1 個月，我一定會推薦這家公寓。我知道你對杜塞爾多夫不熟悉，但位置非常中心，靠近 Carlsplatz。如果你是美食家，你可以在30秒內直接去麵包店（HINKEL）或Casa Luigi（意大利餐廳）。 Munstermann 也位於同一條街上。

我們在那裏度過了一個漫長的週末,我們在酒店度過了一段美好的時光。工作人員非常友好,非常高效。值班經理Mueller先生在我們身上做了出色的工作,所以與學步的孩子一起旅行很容易。非常好的食物 - 客房服務相當快,破爛美味。別忘了參觀小東京 - 那裏的餐廳令人驚歎。詢問著名的禮賓部的建議 - 他知道去哪裏。我們有一個 fab 的時間,所以感謝所有使它發生的人!!!

Amazing experience from A to Z Arrived at Hotel with fantastic parking spaces and ability to charge the car. Receptionist upon check-in have been super accommodating and professional, she was helpful, smiley and very complimenting thank you Pauline!!! Room was immaculate, contained very sustainable material with amazing and spacious layout and fantastic view. Huge thanks to all housekeeping staff without exception. They prepared baby cot to our daughter with bathrobe, slippers and shampoo, conditional and lotion with some wonderful toys as well!! During the stay, they did a wonderful job day in day out with refreshing and preparing a very welcome room. Huge thanks to the F&B team at both bar and room service. They placed amazing fruits basket upon arrived with a lovely letter. Bar staff, they were smiley, professional and very accommodating, playing with our daughter and asking always if we needed help etc and making the best food and drinks with special shout-out to Eike for being amazing dusting our visits! Breakfast staff were very nice despite how busy the area is during that weekend and they have ensured to seat it somewhere quiet and prepare baby seat for our daughter, they were attentive with coffee, eggs and everything else, thank you for your hard work! Lobby, wonderful and luxury layout with amazing atmosphere, concierge / bellman Bashir or Rachid ( please excuse my spelling) was a very wonderful guy, he was chatty and funny even our daughter was running toward him, you are so kind! Lastly, we had to checkout after amazing stay to be helped by one in a million receptionist her name is Paula if am not mistaken on 28th May around 13:00! Location is fantastic, hotel is wonderful and everything else is spot on. Suitable for families, corporates and leisure!! Thank you to all the staff!!!!

First impressions were reasonable, but during our first morning at the hotel, everything soon went downhill. From 8am till around 4pm there were two separate 'evacuations' into the hotel lobby with fire and police services being called both times. After the first evacuation, we went into town, came back 4 hours later, only for the whole hotel to be evacuated again!! Hotel staff were short tempered and nasty, bluntly barking at us to evacuate with hours going by until they finally told us there'd been a water leak. An emergency situation is understandable and I'm not bothered about that event, but the staff's handling of it was utterly poor. A question about needing to return to a hotel room, after several hours of waiting, to collect an inhaler for asthma, was met with grossly insensitive jokes about secretly taking ecstasy and then we were ignored. This whole ordeal largely amounted to the hot water being switched off, which then remained off for several days. One staff member teased we would get 'freebies' from the hotel as a gesture of goodwill for the inconvenience; this did not happen. The main hotel lifts became unusable and after being instructed to use the service lifts instead, a bartender charged towards us screaming and being unbelievably hostile, refusing to let us pass or listen to what other hotel staff had literally just informed us to do. His behaviour was diabolical, but he made no apologies for himself and excused himself from the conversation. It was outrageous seeing the entire hotel be displaced in such a clunky and slapdash way. Most of the hotel staf were rude, blunt and pompous. One single receptionist was polite and friendly, and that was the woman who checked us out. Every three or four hours someone was knocking at our door or entering our room for cleaning purposes; we could scarcely relax. We've never felt so harassed in a hotel. The hotel cups provided were barely fit for a gobful of drink and they even took away our only spoon to stir our drinks. The sanitisation standards of the hotel were inadequate, failing to provide basic antibacterial or hand soaps in rooms; I had to use a face soap to wash my hands and the red seating between the lobby and bar was heavily stained with black marks. The restaurant always seemed closed, tha bar never had more than three tables with customers, the bar layout was so cramped that I banged my leg trying to take a seat and the entire hotel decor was dreary and miserable. Most of the TV channels didn't work either. I think the only positives were having a free apple from the bowl in reception every day and ultimately leaving the hotel forever!

除了我希望我能住更長的時間之外,我不能說太多關於我們在這裏的住宿。工作人員和服務從開始到結束都是完美的,非常專業,但同時具有個性。