南約克郡普萊米爾旅館

DONT WASTE YOUR MONEY!!! Housekeeping was shoddy. Shelves for clothes very dusty carpets not cleaned. Bathroom floors not cleaned. Had to wait 10 minutes to be seated at breakfast, then another 20 minutes for someone to take the order. One girl on her own trying her best to take orders no help. Breakfast cam 20 minutes afterwards and was awful!! Never again!!!

1. Upon arrival I requested a meal deal only to be told that an evening meal was not available due "equipment issues". 2. On Friday morning, notes pertained that there would be only a continental breakfast available. However this consisted of only toast and cereal and was informed that a refund would be made (no refund forthcoming). 3. On Friday evening I was informed that no evening meal was available (again) due to "equipment issues" however it was apparent that this was a staffing issue and that I was told lies as to the reason. 4. On Saturday evening I was able to have an evening meal however having been seated for a while I had to chase a member of staff to take my order who subsequently had to check with the replacement chef if the order was possible to fulfil. 5. When asking reception about room cleaning I was told that only towel replacement and bin emptying would be possible. IN SUMMARY: I was completely disappointed with my stay having to find alternative food in a local area which sported only one other, rather expensive, restaurant. On the other occasion I had to go to a supermarket to pick up cold food for my evening meal. I would expect a hotel chain of your reputation to have enough staff cover to facilitate meals and breakfasts as on the Friday there was only 1 member of staff covering reception and the restaurant. I would like a refund of the breakfast as stipulated by the receptionist on the Friday morning in question.

Room 207, June 2025. Lack of cleanliness seen immediately on arrival & reported to reception, who made a note on the computer. Someone appeared the following day but said he was only there to clean the shower head to prevent Legionnaires', we pointed out the rest of the dirt but said he was not tasked to clean that. Cleaning staff in the corridor also said they were not tasked to clean the room. I decided to take photos and report to reception again. Nothing had been done about the state of the room before we left. Email was sent to two available addresses at Whitbread - no response has been received.