Grant St Inn in itself is relatively new and it was an emergency stay for us when we had to evacuate from Clearwater Beach to inland due to Hurricane Helene making landfall on the night of 26 Sep 2024. The room we had was right next to the reception and lobby, so it was quite noisy and from the door leading to the balcony, there was also loud machines (of some sort) that run 24x7. However, given the dire situation we were in, we were grateful to have shelter from the big storm. The inn does not have a generator to support electricity outage, so we spent the night there amidst the big storm without electricity, AC and running water. (the tap water was quite murky for any shower) Emergency aside, what was most disconcerting (more like scary) for us was that post 26 Sep 2024, my partner's credit was declined everywhere he tried to use. Luckily we were able to rely on my credit card to get us through the travel. Once we got back to our home base, we contacted our bank to find out why my partner's credit card was declined from 27 Sep 2024 onward; we were told that aside the valid room charge of $250 USD on 26 Sep which shows up on our bank account, there were 3 unauthorized charge attempts from Grant St Inn on 27 Sep (of different amounts ($450, then $50, then again $50) which our bank deemed suspect, declined and subsequently this trigger a full block on my partner's credit card as fraud preventative measures. My partner had to cancel his credit card to prevent any future attempts of fraudulent charge from Grant St Inn. Additionally, on the morning of 27 Sep when we checked out of the inn, I was promised that an invoice would be sent to my email address once the electricity was back up; no invoice was sent to my email! I contacted Grant St Inn via their webpage Contact requesting for such invoice and received an email response from Jason Wagoner that there was no record of my stay on 26 Sep 2024. (yet, a charge of $250 USD showed up on my account!). I also notified via email Jason Wagoner of the 3 unauthorized charges from Grant St Inn which had been blocked by my bank, but to date I still have not heard back from Jason or anyone (from management) of Grant St Inn; and perhaps, i will never hear back from Grant St Inn. It takes me time and effort to write this review, as a word of warning to any future traveler who might consider staying this Inn. Beware of the fraudulent charges that might occur on your credit card!
很好
100 評價