鄧肯希爾頓惠庭飯店

The quickest and easiest check-in I’ve ever had. Staff was very friendly and knowledgeable!

Elevators broken banging all night Hotel had 2 elevators. When I arriveed one was already out of service. A few hours later second one broke. The room I was in was on second floor so not a big inconvenience. The issues were the common area in the lobby was overcrowded because people on upper levels couldn't get to their rooms. Second my room was close the stairs every single time someone used the stairs there was a loud bang from the door slamming. This was every few minutes making impossible to sleep. Even if it wasnt the door on my floor you could hear the door on the first floor make same banging sound. There was already an issue they knew about having one elevator side by side with the other. Second one giving out sent everyone to the stairs listened to it all night. The room itself was clean but worn. Couch ripped, nothing in bathroom again clean but would have expected more than just towels. Person as desk was helpful when checked in but was definitely overwhelmed once elevator broke. They should have been upfront they were experiencing issues and let people make decision to go elsewhere. Instead room booked nothing returned and certainly died not get what paid for.

I was presently surprised by this hotel. I had a great experience. The staff is incredibly nice, everyone is so accommodating. The room sizes are spacious. The only issue that I have is how often the rooms are cleaned, which is every other day. For my preference, I need my trash taken out and fresh towels daily. Which again as I mentioned, that’s my preference, but I would definitely stay here again. All the ladies at the front desk were so kind, and Ms. Gail was exceptionally nice every morning at breakfast.

We didn’t get the correct room, all 3 rooms were extremely dirty. Floors were sticky. Beds were awful.

My favorite lodging facility when I come from Texas to visit family and friends in upstate SC.4 or 5 visits over last 5 years.Clean,comfortable,Secure, friendly and helpful staff.

Thanks to the front desk staff for letting me do an early checking after driving for a long time