鄧巴頓普里米爾飯店-洛蒙德湖

Stayed here to attend a wedding at Boturich castle. Requested early check in and managed to get into our room at 11am before booking a taxi to drop us at the venue. Room was spotless and had everything we needed. Bed was really comfortable and spacious.

Well, what can I say. This certainly has to be one of the worse Premier Inn's that I have ever stayed in. The reception staff at check-in, if they are there, are unhelpful and brusque, the breakfast is a disaster and the room 'Tidy up' is hit and miss. Breakfast here is stressful. Always have to ask for things to be filled up, most of what they advertise isn't on show, constantly running out of things, chef and staff with attitude and extremely dirty tables at peak times, only cleaned when required. Asked for an extra hand towel because for some reason a twin bedded room comes with two bath towels and one hand towel. Can't understand the logic for that. Asked for an extra one for the following day, told it wouldn't be a problem but it never did show up. I gave up in the end. Stayed here about 6 yrs ago, and it was a really nice and well run place, so much so came back. Each subsequent year it has deteriorated. Definitely won't be going back....ever. Premier Inn used to be a good go to budget hotel. Now they are extremely pricey in terms of what they provide. Will now go to the Holiday Inn, better service, friendly staff and an excellent breakfast!

I have been coming here for 9 years for work and it’s gone so downhill, it’ll be my last. The pub has closed down. The WiFi (yes Ultimate) is slower than dial up for 20 years ago. Just feels like it’s run down.

Deary deary me , Premier Inn you have really let yourself go on this one , we have stayed at many Premier Inn hotels in the past and each one has been brilliant , but not so this one , at 1st glance we thought that the building , especially the restaurant was derelict , the condition and appearance is just awful ,the interior of the restaurant is just terrible , the paintwork and furnishings are the left overs from BrewersFayre and has never been touched , even the breakfast plates still have the logo of BrewersFayre stamped on them , bad points , arrived for breakfast and was if I would like a boiled or poached egg for breakfast , went for the poached egg only for it to be brought out to me just as I was starting my cereal , hence , poached egg was cold and unedible by the time that I had went for my Scottish breakfast good points , apart from that the food we had was good including evening meals which we went for on their meal deal , drinks , would have been lovely to have had a pint of lager but not available as they had none , excuse , the delivery was late , hard to accept that excuse , after all we are talking about Premier Inn here , now onto the bedroom , a real timelapse back into the 80's , furniture really needs updating , also only one hand towel between two , was told at reception that that was Premier Inn policy and no cups for rinsing out your mouth in the bathroom , again was told that this is Premier Inn policy ," really" , good point ,bed was clean and the shower was very good , this is certainly not what we would expect from Premier Inn ,

The hotel itself was well up to the usual Premier Inn standards despite some renovation work, but the evening meal at the adjoining restaurant was poor both for quality and service. I stay there most years and it has always been OK in the past, but not so this year. The menu choices appeared designed for white van man and children and not touring couples, with no fish (e.g. salmon) or pies on offer. We ordered the chicken burgers but were served steak burgers and sent them back. Despite the restaurant not being busy it took 30-40 minutes for the chicken burgers to come, and the meal was dry and not particularly tasty. Apart from one woman the service was poor and one waitress (tall, young) seemed to be doing her best to avoid customers' attention. In fairness the breakfast next morning was fine, both food and service.