杜勒斯機場萬豪TownePlace飯店

I had a wonderful experience at the Hotel. The front desk associate Shireen was fantastic. Very helpful, made us feel comfortable and at home, assisted in providing us an outstanding customer service. She is the reason I will stay there in all my future stays. The breakfast was very nice.Thanks Shireen and staff for making my stay at Towne Place so comfortable.

Hotels outside does not do the inside justice. Completely renovated and modern. The staff and hotel were great. I do however think it’s overpriced… especially for the area and it’s surroundings. The hotels surrounding it are not at the same level but this hotel is double if not more of the other hotels.

I booked a 2 bedroom suite more than a month ago to monitor the activity of a vision impaired guest from overseas after picking him up @ IAD. I learned upon checking in the day before that reservation has been overwritten to be 2 studios ! I have stayed at the Marriott properties for +900 nights & this is the FIRST time that hotel did something like this to me. Being an Titanium / Lifetime platinum meant nothing i guess. I called & they explained that the property is oversold & this is my only choice or CANCEL ?? I am sure guests have reasons to book a 2 bedroom suite to begin with. What was reserved should by all means be honored. This is completely different from seeking for an upgrade from a studio/1 bedroom suite which the hotel has the rights to decline based on availability. I hope this property will never do this to me when I need to come back in 10 days or do something like this to any of the other guests.

Lovely room for the price. Great customer service and extremely accommodating staff at checkin and throughout. Very friendly staff who were so proud of the work they were doing, no matter what it was. Hotel is lucky to have that kind of team. They all deserve a raise and a bonus Pros. Nice clean room, all good amenities for kitchen. Has place for 3 people to work. You can cook and o laundry at the hotel that saves a ton. Great temperature control Great price and clean. Cons. Not walkable, ok bathroom and a bit dated but cannot complain for amenities I was getting along with good staff.

Aside from the hotel needing major renovations, the most appalling experience was from the manager on duty Sunday 9/4. She for no reason was very aggressive toward me and my family and I did not see good energy on how she was treating her team. It seemed she was having a bad day. As a mother, I get it. But when guests come to your hotel looking for a welcoming stay they should not receive such hostile hospitality. Especially for managers, it’s their job to maintain a professional decorum at all times to set an example for their team. Very disappointing experience so far.

Close to the airport with paid long term parking and shuttle service. We will use this again. Very comfortable outdoor waiting and or evening gathering area. Big comfortable chairs. Room clean and comfortable.