靠近達德利市Stourbridge Town的飯店

很不錯的酒店，乾淨整潔，早餐也不錯

I didn’t get the room I booked and paid for. I was travelling with my family, 2 of my sons have autism and I booked a suite with 5bedrooms so they could have a bedroom each and the rest of the family could be together. Also the suite had a lounge where we could sit as a family and my sons could have the routines we have at home. However we were moved to a different suite and I was advised that the room I had selected was being used on a long term rent and I couldn’t have it. This caused awful issues for my children and me to have to stay up all night to monitor them. There wasn’t any managers around to discuss the matter with and the service from the receptionist was awful. Just kept saying it will not be possible. I showed him my booking and explained why I needed the room I had booked and he just didn’t seem to care. The whole situation was just really upsetting. The rooms were clean enough, the showers were dreadful and there wasn’t enough crockery for everyone to have a drink or something to eat. The road noises were so loud at night even if I managed to go to bed I don’t think I would of slept! All night party went on the din of music played for most of the night. The suite we stayed in didn’t have a lounge or table facilities for my children to eat at. I have called the hotel daily since my stay and no manger will speak to me about my complaint or possible refund absolutely terrible customer service! The worst I’ve ever experienced! Wouldn’t recommend this hotel to anybody, save your money book somewhere else and probably cheaper for better!!

Not a bed place very quite

每次我在達力的時候都會去酒店

退房時我給酒店寫了以下郵件(14天前沒有回覆)我們訂了一間家庭房,因爲我們帶着我們的小男孩,他4歲,他無法到達水槽,您可能想考慮在出售兒童家庭房時提供兒童的步驟,以便他們能夠到達洗手池並爬進浴缸。浴簾不是很乾淨,淋浴時粘住我的皮膚時感覺不舒服。見附圖。房間裏沒有提供或提供關於 Wi-Fi 的信息。電視上沒有電視指南。房間裏沒有冰箱。一家三口的衛生紙。沒有空調 我們被告知游泳池關閉了,這令人失望,但至少通知了即使它沒有反映價格。早餐是盧克溫暖的自助式,令人失望。我們還沒退房的時候管家在8.30am敲了門,我想提一下我們週二晚上住在伯明翰市中心的萬豪,這次體驗要好得多。總之,是一次非常失望的住宿。