都柏林康萊德飯店

After I  had made my booking I realised I didn’t have breakfast included as was suggested on my booking information I contacted the Conrad hotel and was told if I added breakfast for two  on then it would be €25 each if I left it until I booked in to add breakfast it would cost €30 each so I obviously booked it for €25 each but when I finally booked in to the hotel I met  a very condescending receptionist who informed me that they don’t do discounts and breakfast was €30 when i explained that it was not a discount she continued to tell me they don’t do discounts and eventually said she would ask her manager and came back with the same information  to me at this point I was so embarrassed that I agreed to pay €30 each but when she finally put the booking through it wasn't accepted which at that point another receptionist came to check the computer and could see quite clearly that I had my breakfast booked for €25 and told the other receptionist that it was clearly signed by an appropriate manager so eventually I got booked in but the breakfast I felt was very disappointing as it was the first time ever I was asked to pay €9 extra for anything extra from the breakfast alacart  menu which meant if I just wanted poached eggs I had to pay €25 plus €9  I was not impressed the whole issue with the payment for breakfast while trying  to book into the hotel and then realising that you had to pay extra for what’s normally on a breakfast menu anyway. No i certainly wouldn’t be going back to the Conrad or recommending it

No one reply my in-app message so I have to call. And it’s weird that the receptionist is not clear about my Gold membership benefits such as late checkout and free breakfast but what I find the most disrespectful is that the receptionist has to ask the duty manager for my requests yet the manager was just chatting with other staff and she never smile at me whenever I pass by and look at her. I’d love to stay again but the reception should be trained properly again.