利弗莫爾希爾頓花園飯店(Hilton Garden Inn Livermore)

When we checked in, we got room 126 right across from the fitness center and the pool which we thought was very nice and we were in the room for about a half hour and I suddenly started night hearing this loud noise it sounded like you were in the movie theater. Were you heard the war going on in the next theater and so we went up to the desk And told him that and he said well it sounds like the video center has their TV onto louder. We said OK and we came back later that night and still going on and I did go at ound the corner to see what was going on that side of the building and it was right next to the boiler room and the noise was continuing. I went to the front desk and asked them if this would continue all night and they said probably so we were able to switch a room but really they have a room right next to your boiler room and give it to a guest is downright unacceptable

I’ve stayed here many many times and have never had an issue, until now. Me and my 2 kids got back to the hotel around 7pm and not even 5 mins into being there we received a noise complaint. I thought it must’ve been a mistake because we just got back and my kids were being quiet. I called the front desk and the girl was so incredibly rude dismissing my concerns and kept saying mmmhmmm yeah yeah just keep it down okay? In the rudest way. Granted she wasnt the one making the noise complaint, probably the pg&e guys, but she didn’t have to be so rude about it. Not only was it 7 PM. 7pm!!!! But my kids weren’t even loud. I’m disappointed to say the least. I don’t think I’ll be staying here again.

Checkout is at noon. At 10:54 am the house cleaning teen was already knocking on. My door when I had the do not disturb sign on the door. Wouldn’t you expect the house keeping term to not disturb you when you have your sign for them to not disturb you on the door? I’m overtly upset about this. Not only did they wake us up, but seriously not respecting the space that we paid for!

The car next to mine was broken into..smashed window. I asked if they had security watching the parking lot, she said "no...park at your own risk" I asked to have my room cleaned (maid service)..didn't happen. The in-room coffee service came with curdled half and half. Upon check-in, i was asked for a $50 deposit for incidentals. I checked my bank account and saw the $50 had been taken as well as an unauthorized $10.06 amount. They claimed it was a system error. I will not be returning.

Really disappointed that they closed the indoor pool on a holiday weekend and did not inform the guests.

The hotel is fine. The problem was the customer service at check in. The lady he checked me in was very rude, unhelpful and short with her words. She did not explain the incidental policy she just asked for my credit card and I had to ask her how much the deposit was. She did not explain anything about amenities, breakfast, WiFi, etc. when asked to sign a waiver it asked for your room number which she refused to give me. She just replied I’ll write it down. Super strange and rude and then gave me the card key to my room. I definitely would not stay there again with that kind of service since there are 3 other hotel across the street.

The small cafe had delicious food. The room had fridge, microwave, coffee maker. Nice room. The one objection...I understand the need for a "pets allowed" hotel, but we were awaken in the middle of the night and early morning by two dogs barking in rooms close to us. Not a good experience. But overall, a nice place.