紅寶石莫莉飯店都柏林的評論

住宿方回覆: Hey J‍i‍a‍n‍s‍h‍a‍n‍j‍i‍a‍n‍s‍h‍u‍i‍s‍h‍i,Thanks for staying with us at Ruby Molly and for sharing such a detailed take. We’re glad the riverside spot worked well for exploring and that the look and feel of the house and bar hit the mark.We’re sorry your stay didn’t feel as relaxed as it should. Our approach follows a Lean Luxury philosophy, which keeps rooms uncluttered and focused on great sleep, while shifting a few classic extras out of the room. Instead of kettles, fridges or similar in-room kit, each floor has a Galley with complimentary tea, hot water and other hot drinks, plus a Maxi bar for chilled options and snacks. We understand that this setup can feel unusual if you’re expecting everything in-room, and we appreciate you calling it out.About check‑in, we’re sorry the interaction didn’t feel clear or warm enough. Check‑in should be easy and straightforward, and we’re continually fine‑tuning how it flows in line with our Lean Luxury philosophy so it feels smooth and friendly from the first hello. Your note about the “upgradeable room” wording is helpful; that language can be confusing, and we’ll make sure our hosts give simple, complete answers so it’s obvious what’s available at the time.We’d love the chance to host you again for a stay that feels comfortable from start to finish. If Dublin brings you back, we’ll be ready to welcome you for a smoother experience.Your Ruby Molly Team

住宿方回覆: Hey Sunshine,Thanks so much for coming back to Ruby Molly and for the generous feedback. It’s lovely to hear your stay felt even better this time around, and that breakfast set the tone just right. Our team will be chuffed that you felt recognised at reception, and we’re glad the character of the public spaces hit the mark. We have a soft spot for those vintage pieces and the atmosphere they create.Whenever you’re next in Dublin, we’d be delighted to welcome you back for another easygoing stay.Your Ruby Molly Team

住宿方回覆: Hey M‍a‍n‍g‍o‍L‍o‍v‍e‍r,Thanks for sharing your thoughts. We’re glad you enjoyed our central spot near the river and the easy walk to Temple Bar. It’s great to hear the room felt welcoming and that the emergency call features gave you extra peace of mind. Our bar on the first floor is a cosy little corner for a relaxed drink, so we’re happy it caught your eye.Appreciate your note on breakfast, too. We keep things straightforward and satisfying in line with our Lean Luxury philosophy, with familiar Irish favourites to set you up for the day.Thanks again for staying with us at Ruby Molly. We hope to see you back for another city break soon.Your Ruby Molly Team

住宿方回覆: 嗨，Ange Chng，非常感謝您的精彩評價，這讓我們倍感榮幸。我們很高興得知您對入住體驗的一切都非常滿意，從豐盛的早餐（包括每日薑汁飲品）到精心挑選的家具，都讓我們倍感欣慰。我們的客房服務團隊非常出色，他們隨時保持警惕，確保每位客人都能感受到家的溫馨舒適。您給予他們的讚揚我們一定會轉達並感激不盡。您的推薦對我們意義非凡。我們期待您和朋友們未來再次光臨Ruby Molly。 Ruby Molly團隊

住宿方回覆: Hey Sunshine,Thank you for the wonderful feedback. We're delighted to hear that you found our newly renovated hotel to be excellent in every way. It's great to know you enjoyed our bar and restaurant, found our front desk service to be nice, and appreciated our central location close to key attractions.We're also thrilled you enjoyed our breakfast and found the bed comfortable. These are some of the elements we focus on to provide a memorable experience for our guests.We can't wait to welcome you back to Ruby Molly on your next visit to Dublin.Your Ruby Molly Team

住宿方回覆: 您好，Qingguangbuhxianggcai，感謝您的回饋。很高興您覺得您的房間舒適溫馨。早餐方面，我們秉持著「精實奢華」的概念，致力於提供精心挑選的早餐，看似簡單，實則品質至上。我們瞭解您對週邊環境的擔憂。我們的飯店位於都柏林市中心，擁有繁華的氛圍。從聖瑪麗修道院等歷史遺跡到維多利亞果蔬市場，新舊元素在此交融，構成了這座城市的魅力之一。很遺憾您最初感到緊張，但我們很高興得知您的入住體驗最終非常順利。我們希望您下次光臨時，我們充滿活力的地理位置能為您增添愉悅的入住體驗，而不是讓您感到擔憂。我們期待未來再次歡迎您光臨 Ruby Molly。您的 Ruby Molly 團隊

住宿方回覆: Hey Sunshine,Thanks for sharing your experience. We're glad you liked the fresh feel of the hotel, the room setup, and the location. Being based on the old St Mary’s Abbey site, right by the Victorian Fruit & Vegetable Market, means you can wander to Henry Street or Grafton Street with ease, and stroll over to the River Liffey. Temple Bar, the Guinness Storehouse, and Phoenix Park are all a comfortable walk too.Great to hear the Galley at the end of the corridor worked well for you. As part of our Lean Luxury philosophy, we keep rooms uncluttered and offer hot and cold water, plus tea and coffee gear, in the shared space instead of individual kettles, so there’s more room to breathe.We appreciate your thoughtful notes and hope to welcome you back to Ruby Molly for another city break soon.Your Ruby Molly Team

住宿方回覆: Hey Sunshine,Thanks for taking the time to share your thoughts. We’re glad the lively lobby and the neighbourhood’s bar scene hit the right note, and it’s nice to hear you picked up on the social buzz in our own bar as well.We appreciate your take on the room design. Our spaces do follow a particular style, and we know taste can vary. We always want the overall stay to feel easy and comfortable, so your perspective is helpful.About the drink at check-in: we offer a complimentary tipple at the bar when guests choose a lighter cleaning rhythm, with rooms serviced every third day. It’s a small way we encourage a more eco‑minded stay, and many guests enjoy the treat as part of the trade‑off.We’d love to welcome you back to Ruby Molly for a relaxed visit whenever you’re in Dublin again.Your Ruby Molly Team

住宿方回覆: 親愛的Kthérèse，您的回饋讓我們深感遺憾。得知您最近在Ruby Molly的入住體驗不盡如人意，我們的團隊未能達到您的期望，我們深感痛惜。我們產業的精髓在於為賓客提供熱情周到的服務，對於您在與我們互動過程中感受到的冷漠和缺乏關懷，我們深表歉意。我們的「精簡奢華」理念強調高效和簡約，但同樣重要的是，我們希望賓客感受到賓至如歸、備受尊重和重視，並且我們的工作人員隨時準備協助您解決任何需求或疑問。您所描述的經驗似乎與這些原則有所出入。我們希望您知道，每位賓客對我們都至關重要，我們致力於為您打造舒適愉悅的入住體驗。我們相信，為賓客和員工創造一個積極的環境至關重要，任何來自我們團隊的不滿都讓我們倍感擔憂。我們真誠地希望有機會重新贏得您的信任，並為您提供我們引以為傲的熱情服務。 Ruby Molly團隊敬上

住宿方回覆: Hey Sunshine,Thanks for taking the time to share your experience. We’re happy to hear our spot worked well for getting around and that breakfast set you up nicely for the day.We’re sorry the room didn’t feel as comfortable as it should. A fresh, neutral environment is part of the experience we want every guest to have at Ruby Molly. Our windows are designed to tilt for security, and the rooms are fitted with a high‑quality air‑conditioning system that circulates fresh air consistently. If anything ever feels off, letting our host on duty know means we can adjust the settings or help with another quick fix to keep things pleasant.We’d love to welcome you back for a stay that feels just right from check‑in to check‑out.Your Ruby Molly Team

住宿方回覆: Hey Sunshine,Thanks for your positive review. It's great to know that you appreciated the cleanliness of our rooms and the additional touches like Marshall amp. Our Lean Luxury philosophy is all about providing essential luxuries, and we're glad these resonated with you.Our central location is definitely one of our strengths, and we're happy you found it convenient for your needs. It's always wonderful to be able to stroll to nearby attractions and supermarkets, isn't it?We're also pleased to hear that you enjoyed our Galley and found our team to be friendly and enthusiastic. Our team is genuinely committed to providing a welcoming and enjoyable experience for our guests.We can't wait to welcome you back on your next visit to Dublin.Your Ruby Molly Team

住宿方回覆: 嗨，馬克，感謝您的評價和分享您的想法。我們很高興聽到您覺得我們的房間很棒，並且喜歡我們位於市中心的地理位置，方便前往購物和停車設施。作為我們「精益奢華」理念的一部分，我們提供免費熱飲和 Maxi 酒吧，而不是客房內冰箱。如果您聞到任何殘留的裝飾氣味，我們深感抱歉。我們的團隊致力於確保客房清新宜人，並為所有房客提供舒適體驗，我們一定會認真對待您的回饋。很高興得知您有信心在未來再次選擇我們。我們期待您再次光臨 Ruby Molly。您的 Ruby Molly 團隊