Unfortunately, I do not recommend this hotel. They are not organized. I'll start with the first problem, one morning the maid comes to clean, and I just told her to take the trash and that's it, I went to sleep, when I woke up, I see that I'm missing a bag of products , and in which I also had some of my birthday presents, I call the emergency room, tell them what happened, and I told them to call the cleaning lady to talk to her. I showed him the picture with the bag to see if he remembers it and she said yes, she threw it away because she thought it was trash. And she just said sorry, I was shocked, I went to the reception and they said that the garbage truck had already picked up the trash and they can't do anything more, and they just said sorry and that was it. After I ordered some food, and I showed them the picture on whatsapp of what food I want from their menu, so they brought me some potatoes that didn't smell good and the taste is full of oil and I didn't eat, and then they messed up command. The following night, I extended the hotel by one more day, and the next day the reception staff called me saying that I had to vacate the room, but I told them that I had extended the hotel by one more day, and that I had to leave the next day, I told them to be more organized and to check better, after yes, they apologized and that was it. After I called to call someone from cleaning to change my bed linen because I haven't changed it for 3 nights, the lady at the reception answers me in a very rude tone and says "What do you want" Today when I leave again there were many problems, I asked her to send someone to help me with the luggage, and I went down with part of the luggage and he had to go up again to take the rest of the luggage. And I also asked them to help me with my luggage, they said ok, that someone will come to help me, but I waited 30 minutes and no one came. I went alone with the luggage, and the security man wanted to give my luggage to another customer because he said it was mine, I told them, those are not my luggage, he kept insisting that they were mine and so on the ladies at the reception looked and said they were mine.... Do you understand how many mistakes happened? they could give my luggage to other customers. ImYou should be more careful! I really don't understand why there are so many mistakes!
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