The hotel suite we got had bedbugs, reported it to the management team but they treated us with disrespect and the customer service was bad. We had to check out right away the moment we found bedbugs. They even refused to reimburse us for checking out early due to bed bugs. They offered to transfer us to a different room but who’s to guarantee the other rooms don’t have bedbugs? It was disgusting. The rooms were so small and it was nothing like advertised on the website or *******. The AC barely works, it was suffocating. Worst experience ever.
翻譯