Jerome Leung
2024 年 1 月 16 日
Trip.com did not inform us that this hotel's name been changed from Address Downtown to Kempinski as of Jan 1, 24. I had booked Address Downtown on Dec 16, 23 and not Kempinski. The taxi driver took us to the new Address Downtown which they didn't have our reservation record then we had to go back to the old Address Downtown which is Kempinski now. It was a waste of our time and I don't like Kempinski hotels. Trip.com should had informed us this change of names and this is the poor service from Trip.com. This is really makes me doubt Trip.com's professionalism and creditability.
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